Carolina Horton
6528 Country Knoll Ct. Bartlett,TN
Summary
Results-driven professional with expertise in customer service excellence, relationship building, and conflict resolution. Adept at training staff and engaging customers to enhance satisfaction and drive sales.
Overview
4
4
years of professional experience
Work History
Retail Keyholder
American Eagle Outfitters, Inc
Memphis, TN
03.2026 - Current
- Maintained visual merchandising standards, enhancing store appeal and customer experience during daily operations.
- Supported management in opening and closing procedures, ensuring compliance with security protocols and safeguarding store assets.
- Trained new staff on customer service protocols and effective sales techniques, contributing to improved customer interactions and sales performance.
- Engaged customers with product knowledge and tailored recommendations.
Senior Brand Ambassador
Aerie By American Eagle
Memphis, TN
08.2024 - 01.2026
- Conducted product demonstrations and shared brand stories to engage customers effectively.
- Organized promotional events to increase brand visibility and attract new customers.
- Collaborated with team members to foster a positive and inviting store environment.
- Educated customers on product features and benefits to spark interest and drive sales.
- Resolved customer inquiries and issues promptly, ensuring satisfaction at all times.
CSSR
Site One Landscape Supply
Arlington, TN
07.2022 - 08.2025
- Executed daily responsibilities with accuracy and efficiency.
- Collaborated effectively with diverse teams to achieve goals and resolve product-related issues.
- Enhanced customer satisfaction by addressing concerns through knowledgeable and friendly service.
- Organized and prioritized tasks to meet service objectives efficiently.
- Promptly identified customer needs to facilitate effective solutions.
- Delivered exceptional service in person and via phone communications, ensuring customer attention.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05-2025
Certification - Cosmetology
Gould's Academy
Bartlett, TN07-2026
Skills
- Customer service excellence
- Sales strategies
- Time management
- Conflict resolution
- Ongoing education
- Relationship building
Job History
American Eagle Outfitters
2760 N Germantown Pkwy Memphis, TN 38133 (901) 377-9788
Supervisor: Kailey Koss (901) 573-2521
Aerie by American Eagle
2760 N Germantown Pkwy Memphis, TN 38133 (901) 377-9788
Supervisor: Chundra Hill (901) 304-9184
Site One Landscape Supply
10996 US-70 Arlington, TN 38002 (901) 867-8733
Supervisor: Matt Hudson (901) 305-4769
Timeline
Retail Keyholder
American Eagle Outfitters, Inc
03.2026 - Current
Senior Brand Ambassador
Aerie By American Eagle
08.2024 - 01.2026
CSSR
Site One Landscape Supply
07.2022 - 08.2025
High School Diploma -
Bartlett High School
Certification - Cosmetology
Gould's Academy