Sandra Hernandez
Childress
Summary
Energetically contributed to Childress Independent School District as a Paraprofessional Educator, enhancing classroom efficiency and student engagement through effective classroom management and collaboration with teachers. Excelled in creating a safe, organized learning environment, significantly enriching student experiences and promoting positive behavior with innovative reinforcement strategies. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Justin's Boots Factory
Childress
2024.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Paraprofessional Educator/ Librarian
Childress Independent School District
2006.09 - Current
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers in managing classroom behavior by enforcing rules and implementing positive reinforcement strategies.
- Ensured a safe learning environment by monitoring student activities and adhering to school safety protocols
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.
- Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
- Provided ongoing feedback to teachers regarding student progress, facilitating necessary adjustments to better support individual growth.
- Assisted classroom teacher in supervising indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Helped teachers manage bus loading and unloading.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Maintained library databases to support accuracy and availability in circulation systems.
- Collaborated with teachers and school administrators to develop library resources for students.
- Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Greeted patrons warmly and offered to assist with issues or needs.
Key Holder Supervisor
Dollar General Store
2021.08 - 2023.09
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
- Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma - General Studies
Memphis High School
Memphis, TX05.1997
Skills
- Classroom Management
- Teacher Collaboration
- Writing Support
- Classroom Organization
- Positive Reinforcement
- Student Engagement
- Classroom support
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- POS system operations
- Payment Collection
- POS Systems
- Staff Training
- Refund handling
- Guest inquiries
- ID Verification
- Inventory Management
- Currency counting
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Daily Reporting
- Retail Merchandising
- Product Recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Fraud Prevention Awareness
- Loss Prevention
- Identification checks
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Relationship Building
- Basic Mathematics
- Cash Register Operations
- Team Leadership
- Inventory Stocking
- Store merchandise stocking
- Microsoft Office
- Coin and Currency Counting
- Policies and Procedures
- Return and Exchange Processing
Certification
Educational Aide III
Languages
1
Timeline
Retail Keyholder
Justin's Boots Factory
2024.06 - Current
Key Holder Supervisor
Dollar General Store
2021.08 - 2023.09
Paraprofessional Educator/ Librarian
Childress Independent School District
2006.09 - Current
High School Diploma - General Studies
Memphis High School