Carolina Jordan
Galivants Ferry,SC
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication management and regulatory compliance. Proven ability to enhance inventory control and improve patient assessment processes. Recognized for exceptional customer service and effective employee training, ensuring a high standard of care and operational efficiency in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
North Myrtle Beach, SC
09.2012 - Current
- Managed inventory levels, ensuring adequate stock of medication and supplies.
- Compiled customer demographic, allergy and medical history background.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Established or maintained medications and other patient profiles.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared and processed medical insurance claim forms and records.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Monitored expiration dates on medications in order to maintain product integrity.
- Resolved billing issues with insurance companies or other third-party payers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Filled prescriptions accurately under the direction of a pharmacist.
- Trained new technicians in pharmacy procedures and customer service.
- Established and updated patient profiles, medications and insurance details.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Developed and maintained positive relationships with patients and healthcare providers.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Provided customer service to patients regarding their prescription medications.
- Processed insurance claims and resolved issues with coverage and payment.
- Maintained clean and organized pharmacy shelving and work areas.
- Operated cash registers to accept payments from customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Pharmacy Technician
Horry-Georgetown Technical College
Conway, SC06-2012
High School Diploma -
The Academy of Arts, Science And Technology
Myrtle Beach, SC06-2009
Skills
- Medication management
- Inventory control
- Prescription verification
- Insurance processing
- Patient assessment
- Regulatory compliance
- Customer service
- Cash register operations
- Employee training
- Data entry
- Immunization administration
- Prescription processing
- Problem-solving skills
- Medication therapy management
Timeline
Senior Certified Pharmacy Technician
Walgreens
09.2012 - Current
Some College (No Degree) - Pharmacy Technician
Horry-Georgetown Technical College
High School Diploma -
The Academy of Arts, Science And Technology
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