Carolina Joseph
Miramar,USA
Summary
Motivated and committed individual with exceptional customer service skills. Proficient at quickly learning new procedures and taking ownership of diverse projects. Flexible and hardworking individual with a strong drive to succeed.
Overview
20
20
years of professional experience
Work History
Medical Data Entry Operator
ChenMed
2020.09 - 2025.11
- Accurately update patient records in EMR secure system
- Export and upload documents within proprietary
- Review and transcribe information into required electronic format
- Proactively verify accuracy and correct data where necessary
- Ensure appropriate turnaround time on data entry
- Comply with data integrity and security policies
- Communicate effectively with project managers as needed
Customer Advocate
Puppy Spot
2015.07 - 2020.07
- Administer all customer orders, manage requests and resolve associate issues for customers.
- Ensure optimal level of customer services.
- Handled Pre-flight & Post Flight health claims and concerns.
- Maintains customer records by uploading and updating account information.
- Data Entry
- Resolve issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answering inbound calls & complete extensive research for each customer
Insurance Verification Specialist
Access America Call Center
2010.03 - 2012.07
- Verify insurance information for new patients and referrals
- Update insurance information for existing patients
- Call to obtain pre-authorization for recommended services and procedures
- Explain to patients what their financial responsibilities will be
- Inform relevant clinical staff about denials
- Answer questions related to billing and insurance
Administrative Assistant
Zaheim & Associates, P.A
2006.01 - 2010.01
- Type stipulations
- Maintained employee attendance
- Skipped Tracing Clients using Accurint
- Answer multi phone lines
- Data entry
- QuickBooks
Education
Associate of Science - Surgical Technology
National School of Technology
North Miami Beach, FL2005-01
High school - undefined
Miramar High school
2002-05
Skills
Entering data in databases and maintaining accurate records
Keen attention to detail
Directing multi-phone lines
Filing, scanning, copying, faxing & printing
Microsoft Office Applications
Microsoft Excel
Proficient in all office applications
Demonstrated an ability to act quickly and think clearly
Make critical decisions under pressure
Bilingual fluent Creole and English
Problem solving Skills
Additional Information
Skills
Timeline
Medical Data Entry Operator
ChenMed
2020.09 - 2025.11
Customer Advocate
Puppy Spot
2015.07 - 2020.07
Insurance Verification Specialist
Access America Call Center
2010.03 - 2012.07
Administrative Assistant
Zaheim & Associates, P.A
2006.01 - 2010.01
High school - undefined
Miramar High school
Associate of Science - Surgical Technology
National School of Technology