Carolina Lopez Lira
Sacramento,CA
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
8
8
years of professional experience
Work History
Team Leader
Jack in the Box
Sacramento, California
07.2021 - Current
- Supervised team members during peak hours to ensure efficient service.
- Trained new staff on menu items and customer service techniques.
- Managed inventory levels to prevent shortages and waste.
- Coordinated shift schedules to maintain optimal staffing levels.
- Resolved customer complaints promptly to enhance satisfaction.
- Conducted daily safety checks to ensure a safe work environment.
- Monitored food quality standards to meet company guidelines.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained accurate cash register balances during shifts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Development Intern
Woodland Healthcare
Woodland, California
09.2019 - 06.2020
- Collaborated with team members to gather and analyze health data.
- Assisted in developing community health programs for diverse populations.
- Organized workshops and events to promote wellness initiatives.
- Maintained project documentation and tracked progress regularly.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Development Intern
WellSpace Health
Sacramento, California
08.2018 - 04.2019
- Collaborated with team members to gather and analyze health data.
- Maintained project documentation and tracked progress regularly.
- Communicated effectively with stakeholders to share program information.
- Researched, analyzed, and documented system requirements and specifications.
- Pitched in to help answer phone calls and respond to email messages for unavailable employees.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Intern
Girls Scout
Sacramento, California
10.2017 - 06.2018
- Helped maintain records and databases of participant registrations.
- Facilitated workshops on personal development and goal setting.
- Collaborated with team members to develop program materials and resources.
- Participated in training sessions to enhance knowledge of Girl Scouts' values and mission.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Assisted in planning and organizing community events for local youth.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
Education
High School Diploma -
Cristo Rey High School N
Sacramento, CA06-2021
Some College (No Degree) - Pre Health
Cosumnes River College
Sacramento, CASkills
- Team management
- Customer engagement
- Conflict resolution
- Problem solving
- Motivational leadership
- Collaborative teamwork
- Strategic planning
- Staff education and training
- SMART goals
- Safety processes and procedures
- Cash handling
- Attention to detail
- Team building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Leader
Jack in the Box
07.2021 - Current
Development Intern
Woodland Healthcare
09.2019 - 06.2020
Development Intern
WellSpace Health
08.2018 - 04.2019
Intern
Girls Scout
10.2017 - 06.2018
High School Diploma -
Cristo Rey High School N
Some College (No Degree) - Pre Health
Cosumnes River College