Carolina Mendoza
El Paso
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Tax Preparer
Southwest Tax Solutions
El Paso
01.2023 - Current
- Provided guidance on financial decisions related to taxes.
- Maintained accurate records of all client transactions and filings.
- Ensured that all applicable deadlines were met when submitting documents.
- Assisted customers with any questions they had about their taxes or filing status.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
Customer Service Representative
Aucera
El Paso
07.2022 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Led classroom-style and virtual training sessions for new hires and current staff in customer service roles
- Trained groups of 10–30 employees at a time on topics such as call handling, problem resolution, and company policies
- Developed and presented lesson plans, role-play activities, and real-world scenarios to build strong customer service skill
- Assessed trainee performance through quizzes, mock calls, and one-on-one coaching
Gym Associate
My Time Fitness
El Paso
04.2016 - 01.2021
- Assisted with registration process for new members, including collecting payment information and providing membership agreements.
- Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
- Greeted members and guests upon arrival, provided facility tours, and answered questions.
- Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
- Provided one on one fitness training and group classes.
- Provided attentive child care for children while parents used the workout facility
- Ensured a safe and clean environment in both gym and child care
- Advertised current promotions to increase enrollment using various social media platforms.
- Managed customer accounts using specialized software systems and updated member information as needed.
Education
Carolina Mendoza
Springs, COSkills
- Client documentation
- Calm demeanor
- Appointment scheduling
- Data entry
- Merchandise upselling
- Tax preparation
- Effective communication
- Conflict de-escalation
- Information processing
- Group fitness instruction
- Credit adjustments
- Sales expertise
- Typing proficiency
- Call center experience
- Active listening
- Developing training materials
- Training facilitation
References
References available upon request.
Timeline
Tax Preparer
Southwest Tax Solutions
01.2023 - Current
Customer Service Representative
Aucera
07.2022 - Current
Gym Associate
My Time Fitness
04.2016 - 01.2021
Carolina Mendoza
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