CAROLINA MONTOYA SERNA
Miami,Florida
Summary
Results-driven professional with proven experience in event support, client relations, operations, and staffing coordination. Skilled at managing competing priorities in fast-paced environments while delivering exceptional guest experiences. Effective communicator with a track record of collaborating across teams, vendors, and diverse customer bases to ensure seamless, high-volume operations
Overview
9
9
years of professional experience
Work History
VIP Guest Relations / High-Volume Operations
Hospitality & Entertainment Venues
- Delivered premium customer service in high-energy, fast-paced environments.
- Managed guest requests, reservations, VIP expectations, and real-time issue resolution.
- Maintained professionalism while multitasking under pressure during peak-volume hours.
- Worked closely with internal teams to ensure smooth guest experience and service flow.
- Built repeat clientele through strong communication and relationship management.
Location Partner / Customer Experience Lead
Mango Biche Mia
01.2024 - Current
- Coordinated staffing for promotional events, activations, and branded experiences across multiple cities.
- Recruited and managed event staff to support successful campaign execution.
- Served as on-site support ensuring punctuality, professionalism, and smooth operations.
- Assisted with guest engagement, setup coordination, and live event logistics.
- Maintained communication between teams, field staff, and leadership.
Event Staffing & Brand Activation Coordinator
Promotional Events / Market Activations
01.2017 - 01.2021
- Coordinated staffing for promotional events, activations, and branded experiences across multiple cities.
- Recruited and managed event staff to support successful campaign execution.
- Served as on-site support ensuring punctuality, professionalism, and smooth operations.
- Assisted with guest engagement, setup coordination, and live event logistics.
- Maintained communication between teams, field staff, and leadership.
Education
Bachelor of Arts - Law
Fundación Universitaria Del Área Andina
Pereira, Colombia 11.2015
Skills
Event Coordination & Logistics
Guest / VIP Experience
Vendor & Stakeholder Support
Cross-Functional Communication
Scheduling & Multitasking
Fast-Paced Operations
Attendee Support
Hospitality & Client Service
Team Coordination
Problem Solving Under Pressure
Microsoft Office / Google Workspace
Recruiting & Staffing Coordination
Bilingual Communication
Detail Oriented Execution
Legal & Administrative Background
- Trained in Law with strong communication, negotiation, and documentation skills.
- Experienced reviewing details, handling sensitive matters, and maintaining professionalism.
ADDITIONAL INFORMATION
- Authorized to work in the United States
- Based in South Florida
- Available for travel and flexible schedules
- Comfortable supporting in-person, hybrid, and virtual events
- Strong interpersonal presence and polished communication style
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Location Partner / Customer Experience Lead
Mango Biche Mia
01.2024 - Current
Event Staffing & Brand Activation Coordinator
Promotional Events / Market Activations
01.2017 - 01.2021
VIP Guest Relations / High-Volume Operations
Hospitality & Entertainment Venues
Bachelor of Arts - Law
Fundación Universitaria Del Área Andina