Carolina M Perez
Allen,TX
Summary
Results-driven Identity and Access Management (IAM) Analyst with 16+ years of experience maintaining secure IAM frameworks in enterprise environments. Expertise in user authentication, provisioning lifecycle (joiners, movers, leavers), and role-based access control (RBAC) to support strong access governance and SOX compliance. Proficient in tools including SailPoint, Okta, Azure AD, Oracle Identity Management, CyberArk, and Active Directory, with a strong focus on Single Sign-On (SSO) solutions. Experienced in regulatory compliance, audit support, and Privileged Access Management (PAM), ensuring secure handling of elevated account access.
Overview
42
42
years of professional experience
Work History
Sr Cybersecurity Analyst
T-Mobile US
Frisco, TX
08.2009 - 03.2026
- Administer and optimize IAM supporting over 200K internal and external users across [on-prem/cloud/hybrid] and active directory environments.
- Support for Okta (SSO/MFA) and SailPoint IdentityIQ, including identity lifecycle management and access.
- Partner with IT Security, HR, and Compliance teams to align IAM policies with organizational security standards.
- Onboarding new end users accounts, movers and disablement provisioning. Conduct periodic access reviews and participate in internal/external audits to ensure regulatory compliance.
- Supported authentication and authorization processes across Active Directory and cloud identity platforms to strengthen enterprise access security.
- Contributed to IAM roadmaps by assisting in the implementation of passwordless and adaptive authentication solutions.
- Configured role-based access controls for enterprise applications to ensure appropriate privilege management.
- Delivered IAM training to IT and business stakeholders to promote security best practices and improve organizational readiness
Associate Development Trainer
Perot systems
Plano, Texas
09.2001 - 08.2009
- Responsible for daily operation and maintenance of Service Desk – Supervisor for 28 Service Desk agents supporting SHC End Users - resolve level one computer hardware, software and network connectivity issues - Wireless network - laptop computer configuration and connectivity.
- Assigned trainer for the Dell-Perot Network Operation Center in Mexico. Assisted with the interview process, new hire training and SilverBack Operations (monitoring tool used by Dell) technical training. I facilitated technical training for 21 analysts. As the designated trainer I was responsible for gathering knowledge base information, and training. I created training documentation/ training manual and facilitated training for 45 Service Desk agents in Mexico.
- Provided desktop and phone support to end users regarding Windows 95/98/2000/ Lotus Notes and Microsoft office applications. Troubleshoot /Setup / Install network printers. Enter all caller information into Remedy ticketing system. Assist in creating technical documentation and standard operating procedures for assigned accounts. Assist in training/cross training new and existing associates.
Regional Trainer
Brookshire Grocery Company
Tyler, Texas
03.1987 - 07.2001
- Test new software and hardware applications for transitions. Correspond with stores on software upgrades and new transitions. Facilitate software classes for all standard software applications and in-house developed applications. Help manage store grand openings and new hire orientation training classes. Schedule all personnel for customer service skill and point of sale classes. Assist with operations reports and quarterly inventory reports.
Commercial Teller
Texas American Bank
McKinney, Texas
06.1984 - 07.1987
- Responsible for commercial accounts (deposits, cashier checks, daily balancing, night deposits, change orders, transferring money to vault) with all banking needs or referred to correct department for assistance.
Education
Bachelor of Science - Technology And Computer Science
University of North Texas
Denton, TX05-2016
Skills
- Identity & Access Governance (IGA)
- Single Sign-On (SSO) & Multi-Factor Authentication (MFA)
- Role-Based Access Control (RBAC) Implementation
- Privileged Access Management (PAM) elevated accounts
- Cloud Identity (Azure AD, Cloud IAM)
- Support Regulatory Compliance & Audit Teams
- Ticket systems Remedy, Service Now and JIRA
Timeline
Sr Cybersecurity Analyst
T-Mobile US
08.2009 - 03.2026
Associate Development Trainer
Perot systems
09.2001 - 08.2009
Regional Trainer
Brookshire Grocery Company
03.1987 - 07.2001
Commercial Teller
Texas American Bank
06.1984 - 07.1987
Bachelor of Science - Technology And Computer Science
University of North Texas