CAROLINA ORELLANA
Spokane,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Realtor
Century 21 Alliance Properties
Saginaw, TX
11.2014 - 02.2021
- Actively listen to clients to determine their precise wants, needs budgets and geographic limitations.
- Guide clients through the real estate journey; prepared and proofread real estate documents, leases to purchasing or selling contracts.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Marketing Consultant
Mercedes-Benz Financial Services
Fort Worth, TX
05.2008 - 10.2014
- Analyzed customer feedback data to inform marketing decisions and strategies.
- Developed and implemented promotional plans targeting key audiences.
- Identified target markets and developed effective messaging strategies for each segment.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Recommended, planned and implemented promotional strategies to increase market share.
Sales and Customer Care
Delta Airlines
Dallas , TX
09.2000 - 05.2008
- Customer Service, making reservation for human remains from U.S.A to counties world wide.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Conducted regular meetings with sales teams to provide feedback, discuss progress towards sales goals.
Education
Bachelor of Science - Social Work
Eastern Washington University
Cheney, WA05-1994
Skills
- Bilingual English and Spanish
- Organized and time management
- Integrity and critical thinking
- Complaint Resolution, and problem solving
- Call Management
Timeline
Realtor
Century 21 Alliance Properties
11.2014 - 02.2021
Marketing Consultant
Mercedes-Benz Financial Services
05.2008 - 10.2014
Sales and Customer Care
Delta Airlines
09.2000 - 05.2008
Bachelor of Science - Social Work
Eastern Washington University
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