Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CAROLINA P. KOON

Saint Louis,United States

Summary

Results-driven computer engineering student with a strong foundation in technology design, cybersecurity, and project efficiency. Proficient in CompTIA Project+, cloud computing, operating systems, network security, and help desk support. Excels in streamlining processes through exceptional organizational and technical writing skills to consistently deliver impactful, high-quality project outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Java development (Professional Training Course)

Compway Informática
03.2017 - 07.2017

Photo Technician

Walgreens
01.2016 - 03.2017
  • Company Overview: Greater St
  • Louis Area
  • Processed customer orders, ensuring high-quality prints and timely delivery
  • Maintained equipment, reducing downtime and improving service efficiency
  • Greater St
  • Louis Area

CAD Technician

RAP Servicos Company
04.2011 - 08.2011
  • Company Overview: Engineering/Architectural Advisory
  • Drafted technical drawings for construction, enhancing design clarity and precision
  • Partnered with engineers and architects to translate conceptual designs into precise CAD models, facilitating seamless project execution
  • Engineering/Architectural Advisory

IT Helpdesk

Grupo A Tarde
07.2009 - 01.2010
  • Company Overview: Salvador Area
  • Handled customer queries via phone and email, resolving tech issues efficiently
  • Ensured swift resolution by proactively following up on pending requests
  • Managed internal assets, maintaining accurate inventory for operational efficiency
  • Implemented proactive follow-up system for pending IT requests, significantly decreasing backlog and enhancing overall helpdesk efficiency
  • Salvador Area

Education

Bachelor's degree -

DeVry University
07-2025

Bachelor's degree -

Webster University

Certification - Data Science

Coursera
03.2018

Certificate - Industrial Instrumentation

SENAI CETIQT
03.2009

Skills

  • Cybersecurity
  • CompTia
  • Project
  • Cloud Computing
  • Project Management
  • Customer Service
  • Operations
  • Microsoft Office
  • OSX
  • C/C
  • Technology Design
  • Organizational Skills
  • Writing Skills
  • Operations Analysis
  • Data Analysis
  • Data Visualization
  • Database Management
  • Team Collaboration
  • Quality Assurance
  • Technical Support

Certification

Data Scientist's Toolbox, Coursera, 02/01/18

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Java development (Professional Training Course)

Compway Informática
03.2017 - 07.2017

Photo Technician

Walgreens
01.2016 - 03.2017

CAD Technician

RAP Servicos Company
04.2011 - 08.2011

IT Helpdesk

Grupo A Tarde
07.2009 - 01.2010

Certification - Data Science

Coursera

Certificate - Industrial Instrumentation

SENAI CETIQT

Bachelor's degree -

DeVry University

Bachelor's degree -

Webster University

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CAROLINA P. KOON