Matthew M. Nalon
Vineland,NJ
Summary
Motivated and analytical Cybersecurity & IT Support Professional with a Bachelor of Arts in Computing & Informatics and an Associate of Science in Cybersecurity. Nearly a decade of experience providing Level 1 IT support, troubleshooting hardware and software issues, configuring computer systems, and supporting end users in a banking environment. Skilled in technical problem-solving, customer service, system maintenance, and networking fundamentals, with a strong foundation in information security and cyber defense principles. Recognized for integrity, adaptability, attention to detail, and a strong work ethic. Eager to contribute to the DoD Cyber Apprenticeship Program while expanding expertise in cyber defense, security operations, incident response, and network security.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Elwyn
New Jersey
01.2019 - 03.2026
- Deliver individualized support while maintaining professionalism, confidentiality, and accurate documentation.
- Manage multiple responsibilities in a fast-paced environment requiring sound judgment and attention to detail.
- Maintain detailed reports and records while complying with organizational policies and procedures.
- Respond effectively to challenging situations using critical thinking and problem-solving skills.
- Collaborate with interdisciplinary teams to provide high-quality support and services.
IT Support Technician (Level 1 Help Desk)
Liberian Bank for Development & Investment (LBDI)
Liberia
01.2007 - 01.2016
- Provided Level 1 technical support to employees by diagnosing and resolving hardware, software, and peripheral issues.
- Installed, configured, and maintained desktop computers, printers, and related hardware.
- Assisted users with software installations, password resets, workstation setup, and account support.
- Performed routine system maintenance and software updates to ensure reliable workstation performance.
- Configured and connected computers to local networks and printers.
- Escalated complex technical issues while documenting troubleshooting activities.
- Delivered responsive customer service while supporting multiple users in a professional banking environment.
- Maintained technical documentation and followed established IT policies and procedures.
Education
Bachelor of Arts (B.A.) - Computing & Informatics
Rowan University
Glassboro, New JerseyAssociate of Science (A.S.) - Cybersecurity
Rowan College of South Jersey – Cumberland Campus
New JerseySkills
- Operating Systems
- Microsoft Windows 10/11
- Microsoft 365
- Microsoft Office Suite
- IT Support
- Hardware & Software Installation
- Desktop & Laptop Configuration
- Printer Installation & Troubleshooting
- Windows Troubleshooting
- User Account Support
- Password Resets
- Remote Desktop Assistance
- Technical Documentation
- System Maintenance
- End-User Support
- Networking
- Networking Fundamentals
- TCP/IP
- IP Addressing
- DNS & DHCP Fundamentals
- Wi-Fi Configuration
- Router & Modem Troubleshooting
- Network Cabling
- Basic Network Connectivity Troubleshooting
- Cybersecurity
- Information Systems Security
- Cybersecurity Fundamentals
- Security Best Practices
- Identity & Access Management
- Risk Awareness
- Incident Response Fundamentals
- Security Operations Concepts
- Professional Skills
- Analytical Problem Solving
- Critical Thinking
- Customer Service
- Team Collaboration
- Written & Verbal Communication
- Adaptability
- Time Management
- Continuous Learning
ADDITIONAL QUALIFICATIONS
- United States Citizen
- Eligible to Obtain and Maintain a Government Security Clearance
- Strong Interest in Cyber Defense, Security Operations, and Incident Response
- Demonstrated Ability to Learn New Technologies Quickly
- Strong Work Ethic and Commitment to Continuous Professional Development
- Willing to Travel and Support Diverse Work Assignments
Timeline
Direct Support Professional
Elwyn
01.2019 - 03.2026
IT Support Technician (Level 1 Help Desk)
Liberian Bank for Development & Investment (LBDI)
01.2007 - 01.2016
Associate of Science (A.S.) - Cybersecurity
Rowan College of South Jersey – Cumberland Campus
Bachelor of Arts (B.A.) - Computing & Informatics
Rowan University