CAROLINA REYES
Bilingual Parent Engagement Professional
Houston,TX
Summary
Dynamic bilingual Parent Engagement Professional with over 15 years of experience dedicated to supporting families, students, and school communities within K–12 public education, particularly in Title I programs. Expertise in English/Spanish outreach, family engagement strategies, crisis support, conflict resolution, home visits, and parent workshops enhances the ability to foster trust and increase parent participation. Proven track record of developing robust school-community partnerships while ensuring Title I compliance and connecting families to essential academic and social-emotional resources. Currently relocating to the Houston area, prepared to contribute to new educational environments.
Overview
26
26
years of professional experience
Work History
Parent Specialist- Federal Program
McAllen Independent School District
McAllen, TX
12.2022 - Current
- Organize and carry out thorough Title I program parent and family engagement strategies aligned with federal directives
- Facilitate crucial connections between families, school staff, and district departments to improve communication and collaboration
- Plan and facilitate impactful parent workshops and family engagement events to increase participation and student support
- Perform home visits and utilize targeted outreach strategies to increase student attendance, enrollment, and family participation.
- ensure accuracy in title i documentation and full compliance with federal and district guidelines
- Coordinate with counselors, educators, and support staff to identify and aid at-risk students and families
- Facilitate connections between families and academic, social-emotional, and community resources through streamlined referrals
- Convey information in a clear and effective manner to strengthen trust and engagement among varied bilingual (English/Spanish) populations.
Parent Educator
Parental Engagement PSJA ISD
01.2012 - 01.2022
- Works together with parents, staff, and the community to ensure that the program meets the needs of the students and to help involve parents in the education of their children.
- Leads learning opportunities the school district offers to the parents
- Maintains a healthy and parent-friendly school environment
- Collaborate with teachers and staff to increase parental involvement as school volunteers
- Implements and supports activities to create connection between parents, students and teachers.
- Ensure that the school meets attendance and registration goals via home visits, phone calls, etc.
- Complete monthly Title I reports and meetings.
ESL Teacher Aide
Gentry Middle School
Baytown, Texas
01.2008 - 05.2009
- collaborate with ESL teaching staff
- guide and facilitate ESL students in grasping and realizing educational aspirations.
- instructional service - initiate calls, oversee copies, carry out duties, engage in home visits, etc.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Customer Services Supervisor
Almacenes Exito S.A Neiva
Colombia-Huila
01.2000 - 01.2005
- Ensure that customer's needs are met.
- Provide information and resolve doubts.
- Solve customer problems
- Shorten Service Time
- Boost sales
- Receive and process orders, request and claims.
- Analyze customer needs and manage them as a team with others areas of the company.
- Team building
Education
Bachelors Degree - Organizational Leadership
South Texas College
McAllen, TX08-2021
Bachelors - Business Administration
Universidad Cooperativa
Colombia12-2005
Skills
- Bilingual communication skills
- Community outreach
- Excellent Customer Service & Relationship Building
- Effective conflict management
- Computer and data entry proficiency
- Social Media & Outreach
- Multitasking & Time Management
- Detail-Oriented & Organized
- Self-Motivated & Team Player
Timeline
Parent Specialist- Federal Program
McAllen Independent School District
12.2022 - Current
Parent Educator
Parental Engagement PSJA ISD
01.2012 - 01.2022
ESL Teacher Aide
Gentry Middle School
01.2008 - 05.2009
Customer Services Supervisor
Almacenes Exito S.A Neiva
01.2000 - 01.2005
Bachelors Degree - Organizational Leadership
South Texas College
Bachelors - Business Administration
Universidad Cooperativa