CAROLINA RIVAS
Miami,Florida
Summary
Dynamic professional with a proven track record in customer service, excelling at delivering exceptional client experiences and resolving complex issues. Recognized for strong communication skills and the ability to engage customers effectively. Demonstrates exceptional problem-solving skills and a commitment to continuous improvement. Has a strong drive for embracing new challenges and opportunities. Proven ability to adapt quickly and effectively contribute to team objectives. Passionate about leveraging expertise to achieve organizational goal
Overview
18
18
years of professional experience
Work History
Schedule Change Agent
Royal Caribbean International
Miami, USA
07.2018 - 10.2023
- Adjusted Guests flight itineraries to assure it met ships parameters due to any airline schedule change. ( rebooked on GDS or called or emailed airlines directly).
- Assisted with Seat Assignments
- Worked teams internal Inbox
- Updated schedule change reports daily and sent email to Upper Management at end of day
(Position became Remote during Covid and remained Remote as physical office closed 3/2020-10/2023)
Choice Air Agent
Royal Caribbean International
Miami, USA
12.2014 - 07.2018
- Assisted guests and travel agents in planning their flights both domestic and international for their upcoming cruise.
- Made transportation arrangements to and from airport.
- Booked Pre and Post Night Hotel packages.
Call Center Agent
Road America
Miami, USA
10.2013 - 11.2014
- Received Road Side Assistance calls for State Farm Insurance
- Made sure customers were safe and out of danger before engaging in gathering information
- Pinned customers location to the best of our ability to send out the proper help, tow truck, gas delivery, wheel change etc
Cahier
Disney Store
Miami, USA
11.2005 - 06.2011
- Ensure that all guests had a magical shopping experience
- Rang up sales, did return/exchanges and balanced register till
- Received and sorted new merchandise
- Did floor moves & displays
Education
High School Diploma -
Miami Jackson Senior High School
Maimi, Fl07.2006
Some College (No Degree) - Early Childhood Eduction
Miami Dade College
Miami, FlSkills
- Self-Motivated Professional
- Organized
- Detail-Oriented Work
- Skilled in Handling Challenging Calls
- Proficient in Computer Applications
- Working knowledge of Colonial, Sabre Operations Systems and Amadeus Systems
- Experienced in Microsoft Applications
- Quick Learner
- Demonstrated Leadership Abilities
- Team player
- Proficient in English and Spanish Effective in Verbal and Written Communication
References
Available Upon Request
Languages
- Fluent English
- Fluent Spanish
Timeline
Schedule Change Agent
Royal Caribbean International
07.2018 - 10.2023
Choice Air Agent
Royal Caribbean International
12.2014 - 07.2018
Call Center Agent
Road America
10.2013 - 11.2014
Cahier
Disney Store
11.2005 - 06.2011
High School Diploma -
Miami Jackson Senior High School
Some College (No Degree) - Early Childhood Eduction
Miami Dade College
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