Carolina Rivas
Buenos Aires
Summary
Results-driven Project Specialist II with extensive experience supporting global project lifecycles in clinical and dynamic operational settings. Expertise in project coordination, reporting, and documentation management, complemented by a strong ability to foster stakeholder collaboration. Recognized for meticulous attention to detail and adaptability, consistently managing multiple priorities while ensuring compliance and data integrity for timely project delivery. Proven communication skills enhance customer service and cross-functional teamwork, driving impactful results through effective resource management and strategic planning.
Overview
20
20
years of professional experience
Work History
Project Specialist II
Parexel
Buenos Aires, Argentina
04.2024 - Current
- Support full project lifecycle activities, from initiation through execution and closeout, ensuring projects meet timelines and budget requirements.
- Collaborate closely with Project Leaders, Functional Leads, and cross-functional teams to coordinate deliverables and align with project plans.
- Prepare, maintain, and analyze project reports and dashboards to monitor performance, identify risks, and support decision-making.
- Maintain and update clinical trial management systems (CTMS) and internal project tools in compliance with data entry standards and regulatory requirements.
- Assist in the preparation, customization, and management of study-specific documentation, ensuring accuracy and audit readiness.
- Coordinate resource requests and support tracking of resource utilization across projects.
- Participate in project meetings, track action items, and ensure effective communication across stakeholders.
- Contribute to continuous improvement by identifying opportunities to optimize processes and workflows.
Project Specialist I
Parexel
Argentina
09.2022 - 04.2024
- Supported Project Leaders in executing project management tasks across all phases of the project lifecycle.
- Maintained project tracking systems, ensuring data accuracy and compliance with SOPs and internal guidelines.
- Assisted with preparation and management of study documentation, including filing and organization within CTMS.
- Contributed to project reporting, including data collection, analysis, and preparation of performance metrics.
- Coordinated with cross-functional teams to ensure smooth execution of project deliverables and timelines.
- Supported resource coordination and tracking efforts across multiple projects.
Project Coordinator (Non-Life Sciences)
TransPerfect
Buenos Aires, Argentina
10.2021 - 09.2022
- Managed the full lifecycle of multiple projects simultaneously in a high-volume, fast-paced environment.
- Defined project scope, timelines, and deliverables in collaboration with internal stakeholders and clients.
- Forecasted project timelines and monitored progress to ensure timely delivery.
- Maintained regular communication with sales teams to clarify requirements and align on project parameters.
- Built and maintained strong relationships with global vendors, ensuring efficient collaboration and service quality.
- Negotiated project deadlines and vendor rates, balancing client expectations and cost efficiency.
- Managed project budgets, including financial tracking, forecasting, and reporting.
- Prepared, reviewed, and maintained comprehensive project documentation.
- Conducted quality control checks throughout project stages to ensure accuracy and adherence to standards.
Administrative Manager – United Airlines (Cargo Terminal)
Aeropuertos Argentina 2000
Ezeiza, Argentina
01.2015 - 10.2021
- Led and supervised administrative team members within a high-volume cargo terminal environment.
- Managed daily operations related to administrative services, customer service, and documentation handling.
- Supported billing processes and financial coordination within the department.
- Reviewed and managed reports related to damaged cargo, ensuring proper documentation and resolution.
- Acted as Dangerous Goods Specialist, ensuring compliance with safety regulations and operational procedures.
- Maintained high service standards through strong customer interaction and problem resolution.
Account Manager
Aeropuertos Argentina 2000
Argentina
03.2011 - 09.2015
- Managed client accounts within cargo terminal operations, ensuring service quality and client satisfaction.
- Acted as a key point of contact for customers, addressing requests, issues, and inquiries.
- Coordinated with internal teams to ensure efficient service delivery and operational alignment.
Administrative Assistant
Aeropuertos Argentina 2000
Argentina
11.2007 - 03.2011
- Provided administrative support across operational departments, including document management and data entry.
- Assisted with processes related to Airport Boarding Fee and Reciprocity Fee.
- Supported customer service activities and ensured documentation accuracy.
Customer Service Representative
Teleperformance
Buenos Aires, Argentina
12.2006 - 07.2007
- Delivered customer service via call center, handling high volumes of inbound inquiries.
- Resolved customer issues efficiently while maintaining high levels of satisfaction.
- Developed strong communication, problem-solving, and service-oriented skills.
Education
Coaching Ontológico -
Axon
01-2023
Subtitling Course - undefined
Universidad Tecnológica Nacional
01-2021
Simultaneous Interpretation (EN ↔ ES) - undefined
Estudio Lucille Barnes
01-2017
English Interpreter Studies - undefined
Universidad del Salvador
01-2011
Bachelor of Science and Humanities - undefined
Escuela Media N1 Naciones Unidas
01-2003
Skills
- Project Lifecycle Management (Initiation, Execution, Monitoring, Closeout)
- Clinical Trial Support & CTMS Management
- Project Reporting, Metrics & Data Analysis
- SOP Compliance & Documentation Control
- Resource Planning & Utilization Tracking
- Financial Tracking & Budget Support
- Stakeholder & Cross-functional Coordination
- Vendor Management & Global Collaboration
- Quality Assurance & Process Improvement
- Customer Service Excellence
- Project management
Languages
Spanish: Native
English: Advanced / Professional
Timeline
Project Specialist II
Parexel
04.2024 - Current
Project Specialist I
Parexel
09.2022 - 04.2024
Project Coordinator (Non-Life Sciences)
TransPerfect
10.2021 - 09.2022
Administrative Manager – United Airlines (Cargo Terminal)
Aeropuertos Argentina 2000
01.2015 - 10.2021
Account Manager
Aeropuertos Argentina 2000
03.2011 - 09.2015
Administrative Assistant
Aeropuertos Argentina 2000
11.2007 - 03.2011
Customer Service Representative
Teleperformance
12.2006 - 07.2007
Subtitling Course - undefined
Universidad Tecnológica Nacional
Simultaneous Interpretation (EN ↔ ES) - undefined
Estudio Lucille Barnes
English Interpreter Studies - undefined
Universidad del Salvador
Bachelor of Science and Humanities - undefined
Escuela Media N1 Naciones Unidas
Coaching Ontológico -
Axon
Additional Experience
- Interpretation (English ↔ Spanish) for international events through NGO participation
- Extensive experience in customer service (in-person and remote)
- Strong interpersonal and communication skills
- Continuous learning mindset and adaptability to new environments