Carolina Robinson

My principal role included directing clients to medical services, and when necessary, bridging the language barrier for non-Spanish speaking clients.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Worked closely with residence owner's and guest, with high degree of respect for privacy.
• Arranged for transportation to and from airport, and events for guests and owners.
• Provided each owner and guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

• Review and distribute monthly strata invoices and follow up on payments
• Review and distribute monthly rental statements
• Safe upkeep of owner's files
• Daily billing of housekeeping, grocery charges, and special assessments by engineering.
• Residence owner's mean point of contact
• Strategized to improve resident care and satisfaction by logging their preferences in GXP and Buildinklink software
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Create and update owners reservation in Opera/.Ovos,
• Create team weekly schedule
• Process bi-weekly payroll using HRplus
• Supervise and lead the residence team
• Review monthly financials
• schedule and oversea quarterly homeware inventory in rental program units
• Carried out day-day-day duties accurately and efficiently.