CAROLINA Ruiz-Velazquez

• Streamlined patient intake processes, ensuring accuracy in documentation and data entry.
• Communicated effectively with patients regarding treatment plans and follow-up care.
• Collaborated with medical staff to streamline clinic operations and improve efficiency.
• Supported clinic staff with administrative tasks, including filing paperwork, maintaining databases, and preparing reports to enhance workflow.
• Addressed customer complaints and inquiries, improving patient satisfaction through effective communication.
• Organized training sessions for new staff on clinic protocols and procedures.
• Verified accuracy of patient billing information prior to submitting claims for payment.
• Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.

• Clarified and verified insurance coverage details with private and government carriers, providing patients with essential information prior to medical services.
• Contacted insurance companies to gather policy details and payment benefits, ensuring patients received accurate information.
• Monitored and addressed all inquiries from patients and providers regarding billing, coding, and insurance eligibility.
• Knowledge in gathering Authorizations for patients before their procedure.
• Knowledge in HIPAA regulations.
• Acquired knowledge of various third-party payers to assist patients effectively.
• Analyzed past due balances and claims to facilitate effective resolution and follow-up.
• Posting of payments and denials into the billing system.
• Excellent knowledge of medical terminology, Microsoft Office software programs, EHR/EMR, cpt codes, and icd-10 codes.

Baked a variety of products including breads,pastries,donuts,cakes cookies,and speciality desserts while ensuring quality and freshness.Decorated cakes,pastries, and ice cream cakes based on customer requests and store standars.Operated commercial bakery equipment such as mixers,ovens,proofers andd fryer safely and efficiently.

Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.

• Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
• Packaged freshly-baked goods into bags or boxes with pricing labels attached.
• Organized ingredients needed for each recipe prior to baking.
• Followed health codes and regulations regarding food handling procedures.
• Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
• Operated ovens and mixers to ensure optimal baking conditions.
• Stocked shelves with bakery products ensuring freshness dates were up-to-date.
• ekPrepared and mixed doughs,batters,fillings,icings,and other bakery ingredientes following company recipes and food safety standars.