Carolina Sandoval-Galvez
Mesa,AZ
Summary
Compassionate and results-oriented professional with extensive experience in youth care, behavioral therapy, and retail management. Expertise as a Youth Care Worker and Registered Behavior Technician (RBT) in delivering trauma-informed support, implementing effective behavior intervention plans, and upholding client safety and ethical standards. Demonstrated leadership in retail management by driving sales, training teams, and maintaining high operational performance. Recognized for exceptional attention to detail, strong communication skills, and the ability to adapt and collaborate in dynamic environments. Ready to contribute a versatile skill set and unwavering dedication to quality care and operational excellence in a new opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
The Treetop ABA Therapy
06.2025 - Current
- Conducted ongoing assessments to monitor progress and adjust treatment strategies as needed.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Vender
PUIG
04.2025 - Current
- Collaborated with marketing teams to execute promotional events and enhance brand visibility.
- Fostered relationships with retail partners to increase product placement and visibility in stores.
- Achieved monthly sales targets through consistent upselling.
- Offered expert knowledge of various fragrance brands, educating customers on scent profiles, ingredients, and proper application techniques.
Youth Care Worker
Southwest Key Programs
05.2022 - 03.2025
- Maintained a safe and structured environment by consistently supervising youth and accurately documenting behaviors and incidents to support informed care decisions.
- Followed standardized intake, release, and reunification protocols to ensure smooth transitions and full compliance with legal and organizational requirements.
- Built strong, trusting relationships with youth and interdisciplinary teams—including healthcare and legal professionals—to provide coordinated, trauma-informed support.
- Modeled positive behavior and mentored at-risk youth, promoting personal growth, resilience, and emotional well-being through consistent guidance and support.
Data Management Specialist
Protect AZ Health
01.2021 - 07.2023
- Optimized data entry workflows for over 100 asylum-seeking families daily, improving accuracy and accelerating processing times.
- Prepared healthcare consultations by monitoring and recording vital signs, enhancing provider readiness.
- Managed clinic inventory and supplies, maintaining seamless operations and resource availability.
- Expanded service reach by traveling to various locations, increasing support and accessibility.
Retail Store Manager
T-Mobile
10.2020 - 12.2021
- Recruited, trained, and developed high-performing teams, ensuring alignment with T-Mobile’s brand values, customer service standards, and operational goals.
- Led the store to top 5 regional ranking for 9 consecutive months by executing strategic sales initiatives, performance coaching, and effective team management.
- Consistently met visual merchandising and seasonal display deadlines, driving increased foot traffic and enhancing overall customer engagement.
- Maintained audit scores above 92% through diligent quality control, operational compliance, and adherence to company policies and procedures.
Education
AA - Criminal Justice
Central New Mexico Community College
01-2026
High School Diploma -
East Valley Academy
05-2018
Skills
- Team Leadership
- Staff Training
- Customer Service
- Data Collection & Analysis
- Behavior Intervention
- Client Safety & Supervision
- Ethical Compliance
- Communication Skills
- Inventory Management
- Strategic Thinking
- Attention to Detail
- Microsoft Office Suite
Certification
- CPI Certification - Prevention Institute
- Food Safety Certification - AAA
- RBT - Registered Behavior Technician
- CPR Certification - CPR/First Aid
- Level 1 Fingerprint Clearance Card
Languages
Fluent in English and Spanish
Timeline
Registered Behavior Technician
The Treetop ABA Therapy
06.2025 - Current
Vender
PUIG
04.2025 - Current
Youth Care Worker
Southwest Key Programs
05.2022 - 03.2025
Data Management Specialist
Protect AZ Health
01.2021 - 07.2023
Retail Store Manager
T-Mobile
10.2020 - 12.2021
AA - Criminal Justice
Central New Mexico Community College
High School Diploma -
East Valley Academy