- Acted as a point of contact for dealing with difficult customers and resolving complaints.
- Provided advisory support functions to improve customer engagements and develop long-term relationships.
- Analyzed office procedures to determine how automation can improve work processes and provided guidance on new procedures.
- Utilized various computer software applications, including Excel, to support office operations and data analysis.
- Recognized for taking initiative and completing projects independently prior to deadlines.
- Developed strong organizational skills while managing multiple tasks during peak hours.
- Facilitated smooth operations through effective communication with other staff members.
- Set up banquet tables and prepared venues for events according to specifications.
- Maintained professional demeanor and provided prompt attention to guests' needs.
- Maintained accurate records of employee attendance and performance metrics.
- Provided exceptional customer service by effectively addressing customer requests and ensuring satisfaction throughout the dining experience.
- Managed inventory levels, ensuring compliance with health department standards.
- Efficiently loaded and unloaded packages, equipment, and bulky materials weighing over 80 pounds.
- Coordinated seating arrangements for large groups and managed the banquet setup and breakdown.
- Communicated with kitchen staff to ensure accurate and timely delivery of orders.
- Handled cash reconciliation and performed opening and closing duties.
- Resolved customer complaints by providing efficient alternative solutions and maintaining a professional attitude.
- Provided exceptional customer service by effectively addressing customer requests and ensuring satisfaction throughout the dining experience.
- Managed inventory levels, ensuring compliance with health department standards.
- Efficiently loaded and unloaded packages, equipment, and bulky materials weighing over 80 pounds.
- Coordinated seating arrangements for large groups and managed the banquet setup and breakdown.
- Communicated with kitchen staff to ensure accurate and timely delivery of orders.
- Handled cash reconciliation and performed opening and closing duties.
- Resolved customer complaints by providing efficient alternative solutions and maintaining a professional attitude.
Logistical Operations: Proven ability to plan and coordinate logistical operations, including procurement, property management, and equipment maintenance
- Customer Service: Expertise in resolving customer issues, providing information, and offering cost-effective alternative solutions
- Communication: Strong oral and written communication skills, including preparing reports and engaging with various stakeholders
- Office Procedures: Experienced in implementing and improving office procedures and policies to enhance operational efficiency
- Problem-Solving: Ability to identify and resolve operational issues through analysis and collaboration
- Team Collaboration: Developed working relationships with peers, senior leadership, and other professionals to achieve positive outcomes