Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Saucedo

Silver Spring,MD

Summary

- Acted as a point of contact for dealing with difficult customers and resolving complaints.

- Provided advisory support functions to improve customer engagements and develop long-term relationships.

- Analyzed office procedures to determine how automation can improve work processes and provided guidance on new procedures.

- Utilized various computer software applications, including Excel, to support office operations and data analysis.

- Recognized for taking initiative and completing projects independently prior to deadlines.

Overview

5
5
years of professional experience

Work History

Working Supervisor

Fashion Concepts
Silver Spring, MD
03.2024 - Current

- Developed strong organizational skills while managing multiple tasks during peak hours.

- Facilitated smooth operations through effective communication with other staff members.

- Set up banquet tables and prepared venues for events according to specifications.

- Maintained professional demeanor and provided prompt attention to guests' needs.

- Maintained accurate records of employee attendance and performance metrics.

- Provided exceptional customer service by effectively addressing customer requests and ensuring satisfaction throughout the dining experience.

- Managed inventory levels, ensuring compliance with health department standards.

- Efficiently loaded and unloaded packages, equipment, and bulky materials weighing over 80 pounds.

- Coordinated seating arrangements for large groups and managed the banquet setup and breakdown.

- Communicated with kitchen staff to ensure accurate and timely delivery of orders.

- Handled cash reconciliation and performed opening and closing duties.

- Resolved customer complaints by providing efficient alternative solutions and maintaining a professional attitude.

Waitress

BOS Logistic INC
Fort Washington, MD
12.2019 - 03.2024

- Provided exceptional customer service by effectively addressing customer requests and ensuring satisfaction throughout the dining experience.

- Managed inventory levels, ensuring compliance with health department standards.

- Efficiently loaded and unloaded packages, equipment, and bulky materials weighing over 80 pounds.

- Coordinated seating arrangements for large groups and managed the banquet setup and breakdown.

- Communicated with kitchen staff to ensure accurate and timely delivery of orders.

- Handled cash reconciliation and performed opening and closing duties.

- Resolved customer complaints by providing efficient alternative solutions and maintaining a professional attitude.

Education

Some College (No Degree) - English

Montgomery College
Rockville, MD

Skills

Logistical Operations: Proven ability to plan and coordinate logistical operations, including procurement, property management, and equipment maintenance

- Customer Service: Expertise in resolving customer issues, providing information, and offering cost-effective alternative solutions

- Communication: Strong oral and written communication skills, including preparing reports and engaging with various stakeholders

- Office Procedures: Experienced in implementing and improving office procedures and policies to enhance operational efficiency

- Problem-Solving: Ability to identify and resolve operational issues through analysis and collaboration

- Team Collaboration: Developed working relationships with peers, senior leadership, and other professionals to achieve positive outcomes

Timeline

Working Supervisor

Fashion Concepts
03.2024 - Current

Waitress

BOS Logistic INC
12.2019 - 03.2024

Some College (No Degree) - English

Montgomery College
Carolina Saucedo