Carolina Tackie
Fredericksburg,VA
Summary
Highly motivated and result-driven healthcare professional with desire to take on new challenges. strong work ethic, adaptability, and exceptional skills. Adept at working effectively unsupervised and quickly mastering new skills.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Medical Laboratory Assistant
Kaiser Permanente
12.2010 - Current
- Performing limited testing procedures such as urinalysis, Urine,Blood Hcg and loading analyzers
- Conducting tests, preparing samples, interpreting results, following methodologies, adhering to procedures and safety guidelines, documenting activities, and maintaining equipment
- Oversees laboratory requisition preparation for outpatients
- Monitors integrity of patient specimen collection processes and reports to the Lab Manager
- Oversees training for new Phlebotomists
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
Education
Associate of Science - Health Administration Services
Colorado Technical University
Colorado Springs, CO01.2023
Medical Assistant - Medical Assistant
Act College
Arlington, VA01.2005
Skills
- Customer service
- Communication skills
- Time management
- Microsoft word
- Leadership
- Adaptable to change
- Patient confidentiality
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Medical terminology knowledge
- Insurance Verification
Timeline
Medical Laboratory Assistant
Kaiser Permanente
12.2010 - Current
Associate of Science - Health Administration Services
Colorado Technical University
Medical Assistant - Medical Assistant
Act College
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