Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Tobias

Denver,CO

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Alaskan United. Proven ability in cash management and workforce development, enhancing team performance and customer satisfaction. Recognized for effectively resolving conflicts and fostering a positive work environment, ensuring operational excellence in fast-paced settings.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

7
7
years of professional experience

Work History

Wendy's Shift Manager

Alaskan United
04.2023 - 02.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and pr
  • oviding clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.

Private Security Guard

HSS-Tarian
08.2021 - 04.2023
  • Prevented unauthorized access to secure areas through consistent monitoring of CCTV cameras and access control systems.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Sales Associate

Walmart
09.2019 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Crew Member

Chipotle Restaurant
02.2018 - 03.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Denver Justice High School
300 E Ninth Ave Denver Co
05-2023

Skills

  • Cash management
  • Collaborative decision-making
  • Customer service proficiency
  • Workforce development
  • Workforce morale enhancement
  • Effective opening and closing practices
  • Energetic and enthusiastic
  • Food safety certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Wendy's Shift Manager

Alaskan United
04.2023 - 02.2025

Private Security Guard

HSS-Tarian
08.2021 - 04.2023

Sales Associate

Walmart
09.2019 - 06.2021

Crew Member

Chipotle Restaurant
02.2018 - 03.2019

High School Diploma -

Denver Justice High School

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