Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
CAROLINA VALLADARES

CAROLINA VALLADARES

Chula Vista,CA

Summary

Over 20 years of experience in Services Management within the technology industry. Proven track record of driving operational excellence, optimizing service delivery, and leading high-performing teams to achieve business goals. Adept at managing complex projects and fostering strong client relationships. Committed to delivering innovative solutions that enhance customer satisfaction and contribute to long-term business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Worldwide Services Portfolio Manager

HP Inc.
01.2023 - Current
  • Led New Services/Products Introductions (NSI/NPI), managing pricing, revenue recognition, and trading structure to ensure successful product launches.
  • Managed project rollouts for new service implementations, ensuring seamless execution and customer satisfaction.
  • Provided expert consulting on transactional services capabilities, aligning offerings with customer and market needs.
  • Resolved customer escalations related to configurator issues and data discrepancies, resulting in a 30% increase in customer satisfaction.
  • Trained new team members on internal tools, streamlining onboarding and improving team efficiency.
  • Spearheaded process improvement initiatives, reducing SKU creation times by 75% through enhanced workflows.
  • Led and coordinated cross-functional teams on multiple services-related projects, driving successful outcomes across various service types.
  • Expert in Product Lifecycle Management, ensuring seamless transitions through each stage of the product journey.
  • Contributed to the development of Services Business Strategy for NSI/NPI projects, aligning strategic goals with service offerings.
  • Specialized in HW/SW/Services Product Management and SAP 4/HANA Material Master Data setup.
  • Managed and directed teams on small to large-scale projects, consistently achieving project goals and timelines.
  • Led a cross-functional team in an Agile project, improving delivery times by 35% through effective sprint reviews and retrospectives.
  • Maintained a customer-centric focus, ensuring that all projects and services align with customer needs and expectations.
  • Full project lifecycle experience, from planning to execution, ensuring comprehensive and efficient project management.

Worldwide Services Reference Management & Enablement

HP Inc.
11.2015 - 12.2022
  • Managed New Service Introductions (NSI) and the associated material master data setup to ensure smooth integration of new services.
  • Served as Senior Project Manager for HPI Services Fiscal Year-End, overseeing all project activities and ensuring on-time delivery.
  • Led the implementation of new systems such as SAP 4/HANA, including company code, sales organization, and plant setups, as well as the Services Fiscal Year-End project.
  • Conducted end-to-end setup for new service products, ensuring accurate configuration and readiness for launch.
  • Provided expert consultation on contractual services capabilities, aligning offerings with customer needs and market trends.
  • Resolved escalations related to configurator issues, missing data values, and other system challenges to ensure smooth operations and increased customer satisfaction by 45%.
  • Managed and led cross-functional teams on a variety of projects, ranging from small to large-scale, to ensure alignment with business goals.
  • Trained new team members, streamlining onboarding and boosting team productivity.
  • Collaborated with IT teams to address system anomalies and resolve functional gaps, improving system performance.
  • Served as a Super User for the internal HP product hierarchy and multiple Product Data Management (PDM) systems, ensuring data accuracy and consistency across platforms.
  • Led the SAP 4/HANA Services Product setup and rollout as part of the company's broader implementation of the new Global Resource Planning (GRP) system.

Services Reference Manager

Hewlett-Packard Co.
04.2015 - 10.2015
  • Trained on multiple customized services-oriented systems, including SAP Order and Contract, and various internal Product Data Management systems to ensure effective system usage and integration.
  • Provided consulting on contractual services setup, aligning processes and systems across different business areas to optimize service delivery and increase customer satisfaction by 45%.
  • Trained new team members, ensuring they are equipped to take on various responsibilities within the team and contribute to overall success.
  • Recognized as an expert in SAP Material Master Data setup, ensuring accurate and efficient configuration of product data for seamless operations.
  • Served as a Product Management expert, driving effective product strategies and optimizing product lifecycle management.
  • Served as the primary point of contact for all country/customer escalations.
  • Managed cost and pricing models within countries to drive profitability.
  • Helped the team for a $200M order year in FY2012 by proposing new ideas, services, and opportunities for significant growth.

Education

Bachelor of Science - Computer Engineering

Universidad Autónoma Del Estado De México
09.2000

Skills

  • Collaborative leadership
  • Continuous improvement mindset
  • Customer-focused
  • Proficient in project execution
  • Agile and Traditional project management
  • Experienced in Microsoft Office applications
  • Experienced with Power BI tools
  • Data analytics

Certification

  • 2025, PMP Certification
  • 2022, ITIL v4 Foundation Certification
  • 2008, SAP Certification
  • 2007, Green Belt Certification

Languages

English
Spanish

Timeline

Worldwide Services Portfolio Manager

HP Inc.
01.2023 - Current

Worldwide Services Reference Management & Enablement

HP Inc.
11.2015 - 12.2022

Services Reference Manager

Hewlett-Packard Co.
04.2015 - 10.2015

Bachelor of Science - Computer Engineering

Universidad Autónoma Del Estado De México

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