COURTNEY DAVIS
Roswell,GA
Summary
An accomplished leader with over 25 years of experience, respected for delivering results that consistently align with business requirements, policies, and compliance standards. Known for consistent successful collaboration with stakeholders, forging strategic business partnerships, and driving impactful outcomes based on sound business judgment, while embodying the principles of servant leadership. Skilled in leading through influence and coaching, empowering team members to achieve their full potential and contribute to organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Director, Program and Portfolio Management
McKesson Technologies
07.2023 - Current
- Overall management of Infrastructure, Networking and Cloud portfolio (approximately 8 programs and 13 discrete initiatives) inclusive of regular reporting, executive level QBRs, capacity planning, demand intake/prioritization, budget planning, vendor relationships, escalation management
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Productive conflict management and collaborative partnerships driving positive outcomes proactively across multiple Business Units.
- Provided influential leadership at multiple levels across organization.
Director, Program Manager
McKesson/RelayHealth /CoverMyMeds
02.2016 - 07.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Co-creator and content collector for CMM’s Couch to Leadership Training Series – leadership training for leaders by leaders with approximately 15 leadership sessions to date
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Compiled collaborative executive leader monthly update materials
- August 2022: Management of facilities and security components for ATL campus
- December 2022: Management of Relationship Management team plus day-to day RM tasks.
Program Manager – Strategic Initiatives
McKesson/RelayHealth
08.2018 - 03.2021
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- This includes engagement with Business Development and Product Development from ideation to operationalizing solution delivery with Technical Solutions, Implementations, Account Management, and Support
- Served as PMO representative on Agile Transformation Committee responsible for ensuring that project/program has a voice in process changes
- Active participant on several Diversity, Equity, and Inclusion action committees
- August 2020 - assigned interim leadership role as director took on temporary assignment - responsible for day-to-day management of Program Management team while maintaining solution portfolio.
Program Manager – REMS
McKesson/RelayHealth
02.2016 - 11.2018
- Managed 4 large REMS (Risk Evaluation and Mitigation Strategies) programs inclusive of aligning across other McKesson BU’s, Pharma, and FDA (Food and Drug Administration)
- Provided routine report out on various REMS initiatives i.e., transactional volume, call center activity, CAPA events.
Manager – Support for Paragon Physician Order
McKesson Provider Technologies
01.2015 - 02.2016
- Developed 30/60/90-day plan which lead to restructuring for success, team clarity for metric targets, improved communication plan and collaborative efforts with other functions of business
- Influenced organization change and growth via various cross functional activities and projects such as escalation management and six sigma initiatives: Six Sigma Project Effort Per Case Reduction for EIS Support and EIS Organization Restructure of Intake to Direct Take (SME).
Manager – Support for Lab Solutions
McKesson Provider Technologies
03.2011 - 01.2015
- Influenced product evolution for various products and services via forums such as Change Control Board (CCB), quarterly vendor management meetings, and leader staff meetings
- Facilitated monthly all customer FOCUS call with approximately 65 customer facilities represented
- Participated in various 6 Sigma process improvement initiatives for Lab Solutions organization.
Director – Clinical Implementations for Physician Solutions
McKesson Provider Technologies
12.2009 - 02.2011
- Managed $51M P&L
- Activities include building annual budget, rigorous monthly forecasting analysis, backlog management and variance mitigation
- Managed organization of 60+ resources with team growth > 300% in less than 12 months
- Planned and coordinated quarterly customer launch production presented with Disney Institute
- Managed development team responsible for custom code per customer specifications.
Manager – Clinical Implementations
McKesson Provider Technologies
01.2004 - 12.2009
- Technical Services Manager (08/2003 – 01/2004)
- Team Lead – UNIX and Database Services (10/2000 – 08/2003)
- UNIX Administrator – OS Assure (06/1997 – 10/2000).
Education
Computer Science Engineering -
UNVERSITY OF ILLINOIS
Champaign, IL05.1997
Skills
- Program/Project Management
- Account Management/CRM
- Multi-million P&L Management
- Strong People/Servant Leadership
- Strategic Leadership
- Collaborative Leadership
- Change Leadership
- Escalation Management
- New Service Development
- Operations Management
- Various SDLC Methodologies
- Implementation and Support Team Management
Community
- McKesson Café, Aspire and General Mentor - Active
- Pathbuilders Outstanding Mentor Award 2023
- Women of Riise Award Recipient 2023
- Troop 69 BSA ASM Indoor Program 2020 - 2021
- Cub Scouts Den Leader Pack 845 2015-2019
- Roswell Recreation Soccer Coach 4-5 yrs. 2012
- McK Hands on Atlanta Day Chair 2007-2010
- McK Hands on Atlanta Day Co-Chair 2005-2006
- Omosaze Mentor 2004-2006
Certification
- Six Sigma Yellow Belt
- Lead the Way
- Certified Support Manager
Timeline
Senior Director, Program and Portfolio Management
McKesson Technologies
07.2023 - Current
Program Manager – Strategic Initiatives
McKesson/RelayHealth
08.2018 - 03.2021
Director, Program Manager
McKesson/RelayHealth /CoverMyMeds
02.2016 - 07.2023
Program Manager – REMS
McKesson/RelayHealth
02.2016 - 11.2018
Manager – Support for Paragon Physician Order
McKesson Provider Technologies
01.2015 - 02.2016
Manager – Support for Lab Solutions
McKesson Provider Technologies
03.2011 - 01.2015
Director – Clinical Implementations for Physician Solutions
McKesson Provider Technologies
12.2009 - 02.2011
Manager – Clinical Implementations
McKesson Provider Technologies
01.2004 - 12.2009
Computer Science Engineering -
UNVERSITY OF ILLINOIS
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