Carolina M Fernandez Batista
Reading,PA
Summary
Dedicated Packer Operator with expertise in product inspection and machine operation. Committed to maintaining safety protocols and delivering quality assurance, ensuring seamless production flow.
Results-driven professional with a strong background in packaging operations and customer service. Skilled in training new staff and enhancing team collaboration to improve workflow processes and safety adherence.
Overview
21
21
years of professional experience
Work History
Packer Operator
PPG INDUSTRIES, INC
Elverson, PA
10.2022 - 12.2025
- Operated packaging machinery to ensure consistent and efficient production flow.
- Conducted quality inspections on packed products to maintain industry standards.
- Collaborated with team members to enhance workflow processes and reduce downtime.
- Trained new staff on equipment operation and safety protocols for operational efficiency.
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
Customer Service Representative
Super Pharmacy
New York, NY
02.2011 - 04.2016
- Delivered exceptional customer service while addressing inquiries and resolving issues efficiently.
- Assisted customers with medication management, ensuring accurate prescription refills and consultations.
- Trained new staff on company policies, procedures, and effective customer interaction techniques.
- Leveraged pharmacy software to manage inventory and streamline order processing for optimal efficiency.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Cashier
Corona Food Plaza
New York, NY
11.2004 - 05.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Managed cash handling and balanced registers daily to ensure accuracy.
- Resolved customer complaints swiftly, fostering a positive shopping experience.
- Developed promotional displays, increasing product visibility and sales potential.
Education
Associate of Business Administration - Business Administration
Queensborough Community College
Bayside, NY03-2010
High School Diploma -
Liceo Las Charcas
Dominican Republic07-2004
Skills
- Product inspection
- Efficient multitasking
- Machine operation
- Workplace organization
- Warehouse safety
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer service
- Active listening
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of ten staff members.
- Collaborated with team of ten in the development of trip and fall.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Packer Operator
PPG INDUSTRIES, INC
10.2022 - 12.2025
Customer Service Representative
Super Pharmacy
02.2011 - 04.2016
Customer Service Cashier
Corona Food Plaza
11.2004 - 05.2010
Associate of Business Administration - Business Administration
Queensborough Community College
High School Diploma -
Liceo Las Charcas