Joshua Anderson
Gainesville,GA
Overview
7
7
years of professional experience
Work History
Fan Services Manager
Georgia Swarm Lacrosse
Duluth, Georgia
06.2023 - Current
- Led the full-cycle recruitment process, from sourcing and interviewing to onboarding, ensuring a seamless and engaging candidate experience.
- Sourced top talent through job postings, employee referrals, networking events, and job fairs, building a robust pipeline of qualified candidates.
- Conducted comprehensive reference checks and background investigations to ensure the selection of high-caliber employees.
- Oversaw daily operations of the sales department, managing and mentoring team members to drive performance and exceed revenue objectives.
- Designed and delivered targeted training programs to develop junior sales staff, fostering growth and improving individual and team success.
- Acted as a technical resource for customers, addressing inquiries about product features, functionality, and solutions to meet their needs.
- Facilitated regular team meetings to set and review quarterly and annual goals, aligning efforts with organizational objectives.
- Developed and executed sales plans and strategies to drive revenue growth and achieve team targets.
- Analyzed sales performance and prepared detailed weekly reports for management, identifying trends and opportunities for improvement.
- Collaborated cross-functionally with marketing teams to align strategic marketing initiatives with sales efforts.
- Resolved customer and internal conflicts professionally, maintaining positive relationships and ensuring customer satisfaction.
Ticket Operations Coordinator/Account Manager
Georgia Swarm Lacrosse
Duluth, GA
09.2021 - 05.2023
- Work closely with the AXS ticketing system, Salesforce CRM system, KORE Software, and other relevant business solution software.
- Communicate with the Box Office at Gas South Arena and submit all ticket-related campaigns for build (these include but are not limited to: price codes, links, promos, offers, etc.).
- Collect, organize, and present reports related to ticketing (these include but are not limited to: pipelines, projections, and paid ticket and comp reports).
- Serve as a liaison for sales department to resolve ticketing issues.
- Assist in overseeing the Swarm Box Office on gamedays to ensure the fan experience is smooth and welcoming.
- Help create and administer ticket sales contests/campaigns for sales reps.
- Obtain, assign, and distribute ticket prospect lists to sales reps.
- Assist in the preparation of season ticket membership presentations and the development of packages (with a strong focus on business-to-business).
- Sell Memberships, Flex Packs, group outings, and premium seating options.
- Conduct sales conversations through phone calls, emails, community events, networking events, and face-to-face meetings.
- Collaborated with key decision makers to identify opportunities and develop relationships to deliver sales results.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
Account Manager/Marketing Associate
Radtke Sports
Flowery Branch, GA
05.2018 - 10.2021
- Organized and managed numerous autograph signings with college and professional athletes, including Josh Allen, Patrick Mahomes, Nick Chubb, Deion Sanders, Lawrence Taylor, and others.
- Oversaw both public and private autograph events, ensuring timely setup of items, coordinating with venue staff, and exceeding athlete and client expectations.
- Collaborated with event coordinators such as Fanatics to provide exceptional service to athletes while ensuring accuracy in autographs and personalized inscriptions for clients.
- Founded Athens Autographs, a memorabilia business tailored to college football fan bases, supplying highly sought-after products and exclusive offerings.
- Promoted professional signing events, offering customers pre-sale opportunities to submit items for exclusive autographs, and personalizations.
- Partnered with the company’s largest account holders to develop unique product lists, designed to cater to their specific target markets.
Education
Bachelor of Education - Sport Management Sport Business Candidate
The University of Georgia
Athens, GA08.2021
Associate of Business Administration - General Business
University of North Georgia
Oakwood, GA05.2018
Skills
- Microsoft Office
- Recruiting and Interviewing
- Staff Management
- Pipeline Management
- Performance Evaluation
- Onboarding, Training, and Development
- Sales Strategies and Reporting
- Lead Generation
- Client Relationship Management
References
REFERENCES
References available upon request
Timeline
Fan Services Manager
Georgia Swarm Lacrosse
06.2023 - Current
Ticket Operations Coordinator/Account Manager
Georgia Swarm Lacrosse
09.2021 - 05.2023
Account Manager/Marketing Associate
Radtke Sports
05.2018 - 10.2021
Bachelor of Education - Sport Management Sport Business Candidate
The University of Georgia
Associate of Business Administration - General Business
University of North Georgia
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