CAROLINE ANDERSON
San Francisco,CA
Summary
Competitive and driven CSM with a track record of turning challenges into opportunities, strengthening customer partnerships, and delivering long-term impact for both clients and company.
Overview
7
7
years of professional experience
Work History
Senior Mid Market Customer Success Manager
Gong.io
03.2024 - Current
- Promoted to Senior CSM in July 2025
- FY25 Outstanding Achievement Award
- Second Place SPIFF Winner focused on CSQL and Upsell performance Q2-Q3 FY25
- Q1 FY25 To Infinity and Beyond Award for weighted attainment across all segments across Retention and Upsells at 141%
- Presented at the CS Offsite on Get Well Path Strategy—a structured approach to re-engage customers struggling to adopt workflows and improve time-to-value
- Own $4,211,572 in revenue across 31 customer accounts, driving retention, growth, and strategic value.
Commercial Senior Customer Success Manager
Gong.io
11.2022 - 08.2025
- 5% ARR Growth during FY23 managing 74 customers and 2.88 Million in ARR.
- Recognized for People's Choice Award Q3 FY23 for impact driven across peers
- Promoted from CSM to Senior CSM February 2023, stepping into a leadership role within team
- Subject Matter Expert to strategic initiative- Empower. Over 247 calls in Gong focused to empower the PM to surface insights and relay findings to executives helping drive awareness of ROI early in partnership
- Partnered closely with CAE to expand product offerings of Engage, Forecast, and Data Enrichment
- Mentored new CSMs on how to be successful in the role, account prioritization, and weekly syncs for guidance
Senior Enterprise Development Representative
Gong.io
08.2020 - 10.2021
- 110% quota attainment
- Promoted from Mid-Market to Enterprise and served as a liaison to share best practices between segments
- Partnered with top-producing Account Executives to identify GTM strategies & improve performance processes
- Proactively identify and lead team process improvement trainings, led session on email best practices
- Collaborated and mentor new hires on multithreading, account organization, and efficient remote workflow
- Fostered engagement with creative personalization using Sendoso, Drift, Photoshop Cameo, Demandbase, Outreach, Salesforce, and Sales Navigator. Created and shared 10+ email templates to collaborate team wins
Professional Athlete
Balmain Water Polo Club
09.2018 - 05.2020
- Earned title of Premier League Champions while competing in the Australian National League
- Adapted to international style of play averaging 2 goals per game & 4 assists per game
- Exhibited excellent teamwork, work ethic, & camaraderie to help foster a winning culture
Education
B.A. - Biopsychology, Cognition, & Neuroscience
University of Michigan
Ann Arbor, MIundefined
Stanford Continuing Studies
Palo Alto, CATimeline
Senior Mid Market Customer Success Manager
Gong.io
03.2024 - Current
Commercial Senior Customer Success Manager
Gong.io
11.2022 - 08.2025
Senior Enterprise Development Representative
Gong.io
08.2020 - 10.2021
Professional Athlete
Balmain Water Polo Club
09.2018 - 05.2020
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Stanford Continuing Studies
B.A. - Biopsychology, Cognition, & Neuroscience
University of Michigan
Hobbies and Interests
Travel, Entrepreneurship, Surfing, Guide dogs for the Blind, Concussion Research, Yoga, Hiking, Graphic Design
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