CAROLINE ARRINGTON
Health Information Exchange (HIE)
Franklin,Nashville
6
years of professional experience
Results-driven and personable professional with experience in sales support, customer engagement, brand promotion, and healthcare operations. Completing a bachelor of science in health systems administration in December 2026,with practical experience in financial analysis, operational management, and quality improvement. Skilled in building relationships, communicating product value, identifying customer needs, and collaborating across teams. Combines healthcare industry knowledge with a strong foundation in business operations, technology, and customer service. Eager to contribute to a growth-oriented organization in healthcare technology, medical sales, business development, or client relationship management.
Work History
Academic Project
- Developed a proposal for statewide health information exchange to improve provider communication, interoperability, and continuity of care.
- Examined duplicate testing, delays, workflow inefficiencies, and potential financial and operational benefits of better data sharing.
- Southeastern Louisiana University
Healthcare Administration Residency (Supervised Internship)
2 Months- Completed 220+ hours alongside facility administration, gaining exposure to daily operations, interdisciplinary leadership meetings, and resident and family relations.
- Reviewed statements of operations, profit-and-loss information, invoices, general ledger coding, staffing and overtime considerations, and insurance authorization processes.
- Participated in quality and compliance activities, including resident care audits, incident and grievance follow-up, survey preparation, and performance-improvement discussions.
- Observed how administrators investigate concerns, coordinate with clinical teams, document findings, and balance service quality with operational and financial priorities.
Children’s Event Performer
1 Year 3 Months- Performed at children’s entertainment events, engaging with guests and families while maintaining professionalism, adapting to event needs, and communicating with hosts.
Academic Project
- Developed a hybrid pharmacy support concept combining a digital medication tracker, paper alternative, and pharmacist follow-up for older adults.
- Mapped patient journeys, service workflows, stakeholder interactions, and adoption barriers to communicate practical service improvements.
- Southeastern Louisiana University
Server / Bartender
2 Months- Delivered attentive customer service, multitasked under pressure, and coordinated with teammates while maintaining a professional guest experience.
Executive & Administrative Assistant
2 Years- Provided direct administrative support to the company owner and head manager, assisting with daily business operations and management priorities.
Brand Ambassador
3 Months- Represented consumer brands at promotional events, engaged product information in high-volume settings.
Hostess
3 Months- Welcomed guests and coordinated seating while maintaining professionalism and attentive customer service in a fast-paced, upscale restaurant.
Education
Bachelor of Science - Health Systems Administration
Relevant coursework: Healthcare Innovation; Healthcare Finance and Cost Management; Institutional Collaboration and Communication in Healthcare; Performance Initiatives; Healthcare Management; Health Systems and Policy.
Skills
Healthcare operations
Health information exchange and interoperability concepts
Workflow analysis
Financial and operational review
Stakeholder communication
Customer engagement
Service design
Cross-functional collaboration
Quality and process improvement
Timeline
Healthcare Administration Residency (Supervised Internship)
Heritage Manor of Mandeville
08.2026 - 10.2026Read More
Children’s Event Performer
Global Mermaids
05.2025 - 08.2026Read More
Server / Bartender
The District
12.2024 - 02.2025Read More
Executive & Administrative Assistant
Kenrich Properties LLC
01.2023 - 01.2025Read More
Brand Ambassador
Upbeat Promotions
05.2022 - 08.2022Read More
Hostess
Stabs Prime Steak & Seafood
01.2021 - 04.2021Read More
Southeastern Louisiana University
Bachelor of Science from Health Systems Administration
Read More
Academic Project
Medication Support Service Innovation
01.2026Read More
Academic Project
Health Information Exchange (HIE)
Read More