Caroline Bartholomew
Summary
Results-driven professional with extensive experience in proposal development and customer-focused strategy. Skilled in collaborating with cross-functional teams to streamline processes and ensure compliance with industry regulations while driving operational improvements.
Overview
11
11
years of professional experience
Work History
Manager, Proposals
RxBenefits
Birmingham, Alabama
04.2024 - Current
- Oversee daily operations and manage team schedules for efficient workflow.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Develop operational guidelines for enhanced efficiency in pharmacy benefit management.
- Coach, mentor and train team members in order to improve their job performance RFP win rate.
- Troubleshoot with stakeholders for creative solutions to meet proposal demands.
- Implement process improvements, resulting in an increase in operational efficiency.
- Ensure compliance with all applicable laws, regulations, industry standards.
Sr. Proposal Manager
RxBenefits
Birmingham, AL
10.2021 - 04.2024
- Developed proposal strategies aligned with client needs and market trends.
- Collaborated with cross-functional teams to gather necessary information for proposals.
- Created and maintained proposal templates for consistency and efficiency.
- Ensured compliance with company standards and industry regulations in submissions.
- Managed proposal timelines, coordinating resources to meet deadlines effectively.
- Reviewed and edited proposals for clarity, accuracy, and persuasive language.
- Developed proposal outlines, coordinated with internal stakeholders and managed the proposal response process.
- Collaborated with subject matter experts to develop compelling content that meets customer needs.
- Researched and analyzed customer requirements to ensure proposals are tailored to meet their needs.
Associate Manager, Marketing Operations
EyeMed Vision Care
Mason, Ohio
03.2019 - 05.2021
- Managed high-profile RFPs for government, Medicare and Medicaid clients.
- Created custom decks for use in finalist presentations.
- Reviewed incoming RFPs for viability and fit.
- Ensured compliance with client specifications and requirements throughout proposals.
- Managed multiple proposal submissions within tight deadlines effectively.
- Mentored junior writers on best practices in proposal development processes.
- Identified areas of improvement in existing processes or procedures related to proposal management.
- Analyzed competitor capabilities and offerings in order to differentiate our solutions in the market.
- Developed proposal outlines and wrote persuasive content to meet customer needs.
- Maintained a comprehensive library of templates, graphics and other reusable resources.
- Assisted in the development of proposal strategies and win themes tailored to each customer's specific requirements.
Senior Proposal Specialist
EyeMed Vision Care
Mason, Ohio
11.2015 - 03.2019
- Composed persuasive technical proposal documents in response to government solicitations.
- Edited and refined proposal content for clarity and alignment with brand standards.
- Developed comprehensive proposal templates for EyeMed Vision Care's client presentations.
- Managed the document control process throughout the life cycle of each bid.
- Tracked deadlines associated with each bid process from initiation through award notification stage.
- Worked with contract staff to assess client proposals and enhance compliance training.
Education
Bachelor of Arts - Journalism And Mass Communication
Marshall University
Huntington, WV05-1997
Skills
- Proposal development
- Proposal evaluation
- Project management
- Strategic planning
- Risk assessment
- Customer-focused strategy
Technical Skills
- Salesforce
- Responsive (Rfpio)
- Conveyor
- Smartsheet
- Microsoft Office
- Adobe Acrobat Pro
Timeline
Manager, Proposals
RxBenefits
04.2024 - Current
Sr. Proposal Manager
RxBenefits
10.2021 - 04.2024
Associate Manager, Marketing Operations
EyeMed Vision Care
03.2019 - 05.2021
Senior Proposal Specialist
EyeMed Vision Care
11.2015 - 03.2019
Bachelor of Arts - Journalism And Mass Communication
Marshall University