Caroline Becerra
Willow Springs
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Northwestern Memorial Hospital
4 2024 - Current
- Collect and document patient medical information such as blood pressure and weight.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Enhance clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promote office efficiency, coordinating charts, completing FMLA forms, and helping patients with diverse needs.
- Draw blood from patients using venipuncture or capillary techniques.
Patient Service Representative
Northwestern Memorial Hospital
01.2024 - 04.2024
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Confirm and update patient identification and demographic/insurance information.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Rehab Aide
RUSH Physical Therapy
03.2023 - 01.2024
- Demonstrated commitment to professional development through continuous learning of new therapeutic techniques and approaches.
- Streamlined therapy sessions by efficiently setting up necessary equipment and materials for each appointment.
- Expedited scheduling processes by coordinating appointments between therapists, patients, families, and caregivers.
Desk Receptionist
Loyola University Chicago
09.2021 - 05.2023
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
- Serves as a resource for residents, families, and other campus community members.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Non-Certified Medical Assistant
Ascend Pain & Wellness
05.2022 - 08.2022
- Act as a first point of contact to check patients in and out of their appointments.
- Verify insurance, billing information, and request authorizations with respect to the patient.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Bachelor of Science - Biology
Loyola University of Chicago
12.2023
High School Diploma -
Lyons Township High School
05.2019
Skills
- Electronic Health Records (EPIC)
- Vital Sign Monitoring
- Patient-focused care
- Phlebotomy techniques
- HIPAA Compliance
- Basic life support
- Clinical documentation
- Patient Scheduling
Certification
CMA - Certified Medical Assistant, National Health Association
Basic Life Support (BLS) Certified, American Heart Association
Leadership
- Loyola University Pre-Physician Assistant Association Executive Board: Helped students better understand the PA career and cover topics central to PA school and PA career.
- Loyola University Mujeres en Medicina Executive Board: Increased awareness of obstacles faced in the Latinx community when it comes to healthcare and fostering an inclusive environment where students can grow academically and professionally.
Languages
Spanish
Limited Working
Timeline
Patient Service Representative
Northwestern Memorial Hospital
01.2024 - 04.2024
Rehab Aide
RUSH Physical Therapy
03.2023 - 01.2024
Non-Certified Medical Assistant
Ascend Pain & Wellness
05.2022 - 08.2022
Desk Receptionist
Loyola University Chicago
09.2021 - 05.2023
High School Diploma -
Lyons Township High School
Certified Medical Assistant
Northwestern Memorial Hospital
4 2024 - Current
Bachelor of Science - Biology
Loyola University of Chicago
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