Mary Brown
MILLERS CREEK,NC
Summary
Dedicated Certified Medical Assistant with over 10 years of experience in delivering high-quality patient care and efficient clinic operations. Proven skills in patient triage, vital checks, and laboratory procedures, consistently improving patient flow and satisfaction. Successfully maintained accurate medical records and supported physicians in a variety of practices. Committed to enhancing patient experience and healthcare delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CERTIFIED MEDICAL ASSISTANT
Novant Health Wilkes Medical Associates
North Wilkesboro, US
01.2021 - Current
- Triaged patients and conducted vital checks to enhance patient flow efficiency.
- Scheduled appointments and meticulously maintained comprehensive patient records.
- Assisted in the preparation and sterilization of medical instruments and equipment.
- Prioritized patient needs identified through various communication channels to adhere to established guidelines.
- Stocked examination rooms with necessary supplies and instruments to ensure readiness.
- Supported physicians and nursing personnel with injections, phlebotomy, and various patient care procedures.
- Educated patients and provided post-visit care instructions to promote a seamless care continuum.
- Documented medical data within patient charts, ensuring accuracy and facilitating care continuity.
MEDICAL ASSISTANT
Mount Jefferson Family Medicine
West Jefferson, US
01.2019 - 12.2020
- Triage patients efficiently to determine urgency and care requirements.
- Communicated lab results to patients via telephone to enhance overall patient engagement.
- Performed laboratory tests, ensuring compliance with all safety and procedural protocols.
- Floated as an urgent care assistant for orthopedic needs, supporting diverse medical teams.
- Managed insurance claims processing to ensure timely reimbursement and reduction in billing errors.
- Executed general office duties, including answering phones and completing insurance documentation.
CLINICAL MEDICAL ASSISTANT
Bethany Medical Center
North Wilkesboro, US
01.2020 - 05.2020
- Triaged patients to assess care needs promptly and accurately.
- Conducted lab tests including blood draws, injections, and urine analyses adhering to best practices.
- Managed patient calls efficiently, ensuring timely communication of lab results.
- Assisted physicians during examinations, procedures, and diagnostic tests to enhance patient outcomes.
MEDICAL ASSISTANT / PATIENT ACCESS REPRESENTATIVE
NTHRIVE / WILKES REGIONAL GASTROENTEROLOGY
North Wilkesboro, US
05.2015 - 05.2018
- Interviewed patients comprehensively to gather essential information for hospital records and billing systems.
- Verified insurance coverage and secured authorizations for services necessitating pre-certification.
- Coordinated referrals from other physicians and adeptly managed patient appointments.
Education
ASSOCIATE APPLIED SCIENCE - Certified Clinical Medical Assisting
Wilkes Community College
Wilkesboro05.2015
Skills
- Epic
- Cerner
- Centricity trained
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Basic Laboratory Tests
- Patient Scheduling
- Medical Supply Monitoring
- Exam Room Preparation
- Proper Waste Disposal
- Payment Collection
- Rapid Strep Testing
- HIPAA Compliance
- Pulse Oximetry
- Clinical Applications
- Injection Administration
- Medical Terminology
- Electronic Health Records
- Vital Sign Monitoring
- Patient Assessments
- Healthcare Procedures
- Patient Engagement
- Specimen Collection
- Patient Documentation
- Processing Specimens
- EPIC EMR
- Answering Questions
- Administering Immunizations
- Family Medicine
- Performing EKGs
- Flu Vaccinations
- Updating Medical Records
- Skin Tag Removal
- Operating EKG Equipment
- Vitals Collection and Documentation
- Managing Medical Laboratory Equipment
- Multi-Line Telephone System Operation
- Lab Specimens and Collections
- Cleaning and Sanitizing
- Logging Messages
- Treatment Room Preparation
- Venipuncture Expertise
- Telephonic Triage
- Injury Treatment
- Dressing Removal
- Coordinating Drug Refills
- Excellent written and verbal communication skills
- Problem solving
- Critical thinking
- Organizational skills
- Goal oriented
- Ability to work in fast-paced environments
- Teamwork
- Patient Care
- Record Keeping
- Vital Signs
- Medical Equipment
- Communication
- Empathy
CUSTOM SECTION
- 01/2025 – 01/2027
- BLS, Wilkes EMS
Certification
CCMA through nha
Certification # B8M4R8N6
Timeline
CERTIFIED MEDICAL ASSISTANT
Novant Health Wilkes Medical Associates
01.2021 - Current
CLINICAL MEDICAL ASSISTANT
Bethany Medical Center
01.2020 - 05.2020
MEDICAL ASSISTANT
Mount Jefferson Family Medicine
01.2019 - 12.2020
MEDICAL ASSISTANT / PATIENT ACCESS REPRESENTATIVE
NTHRIVE / WILKES REGIONAL GASTROENTEROLOGY
05.2015 - 05.2018
ASSOCIATE APPLIED SCIENCE - Certified Clinical Medical Assisting
Wilkes Community College