Caroline Bergkvist

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Educated clients on nutrition, preventive health and other animal care.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.
• Restrained animals to protect veterinarians from potential harm.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans and assisted in ultrasounds.
• Filed daily progress records, surgery logs, x-ray logs, and routine records.
• Administered vaccinations to felines.
• Trained and mentored other staff members.

• Successfully lead a team of roughly 14 staff members.
• Oversaw the operations of my department and ensured humane treatment of the shelter animals.
• Handled all customer complaints in a timely manner and resolved considering both parties.
• On a monthly basis I made sure our numbers were where they needed to be, moving animals out of the shelter efficiently, but with each individual in mind.
• Worked closely with contracted municipalities to ensure laws for each jurisdiction were followed.
• Collaborated the schedule for both the Admissions and Adoptions department.

• Greeted guests and helped them with their requests.
• Documented and filed paperwork according to company policy.
• Followed up on the status of each animal daily to ensure their stay in the shelter was limited.
• Reached out to owners to resolve issues and reunite them with their pets.

• Maintained tidy and organized store to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Managed efficient cash register operations.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Maintained a safe and legal environment.
• Hired and trained staff according to company policy.
• Coached, counseled and disciplined the employees.
• Provided excellent customer service and professional customer service, maintaining strong relations with clientele.

• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Trained new staff on kennel maintenance, animal care and feeding protocols.
• Oversaw all kennel employees to ensure they were compliant with company policy.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
• Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
• Kept animals clean and free of contaminants to promote optimal health.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

8 years as a server, expediter, cook, prep cook at various restaurants throughout Volusia and Flagler County.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.