Caroline Berry
Mccall Service
Orange Park,FL
7
years of professional experience
Dedicated service professional with strong client communication and scheduling skills. Proven ability to deliver exceptional customer experiences and resolve issues promptly through education. Possessing an eagerness to learn new skills.
Work History
Service Professional
3 Years 6 Months- Delivered exceptional customer service by addressing service related inquiries and resolving issues promptly.
- Maintained accurate records of service requests and customer interactions using management software.
- Trained new staff on company policies, procedures, and best practices for customer engagement.
- Provided pricing and warranties for whole home exclusions and ongoing pest services.
Nuisance Wildlife Technician
10 Months- Identify nuisance wildlife issues and provide proofing proposals to
seal entry points on residential and commercial buildings. - Take all new customer inquiries and schedule appointments for all
technicians during oncall weekends. - Provide wildlife trapping services and transport injured wildlife to rehab facilities for treatment.
- Develop innovative solutions for addressing human-wildlife conflicts through non-lethal deterrent methods.
Residential Service Technician
2 Years 1 Month- Implemented effective treatment plans based on property-specific requirements and customer feedback.
- Conducted inspections and assessments to identify pest control needs in residential properties.
- Trained new technicians on safety protocols and pest management techniques to ensure service quality.
Education
Associate of Arts - Criminology
High School Diploma
Skills
Record management
Scheduling
Client communication
Sales
Team Collaboration
Microsoft Office expertise
Timeline
Service Professional
Mccall Service
02.2023 - CurrentRead More
Nuisance Wildlife Technician
QuickCatch
04.2022 - 02.2023Read More
Residential Service Technician
Turner Pest Control
02.2020 - 03.2022Read More
Florida State College
Associate of Arts from Criminology
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West Nassau High School
High School Diploma
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