Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Caroline Blue

Bethlehem,CT.

Summary

High energy, positive team player with a supreme work ethic, flexible and dependable. Display professionalism and concern for fellow co-workers' comfort and needs. Native fluency in Castilian Spanish. Thrive under high-pressure. Experience in working with difficult personality types. Ability to learn quickly and clearly communicate.

Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.

Overview

32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Boxing Club Owner /Operator/Boxing Coach

Blue Boy Boxing Club
Thomaston, CT
06.2016 - Current
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed over 25 day-to-day business operations.
  • Aligned branding initiatives and sales strategies with client goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Trained and developed team members to build human capital.

Test Proctor

Kent School
Kent, CT
09.2010 - 06.2019
  • Proctored SAT'S, ACT's and AP exam tests for up to 50 students time.
  • Observe candidates during exams.
  • Monitor test rooms and help enforce time limits.
  • Maintained secure and positive environment conducive to testing.

Retail Associate

Kent School/Lion’s Den
Kent, CT
08.2014 - 06.2016
  • Ensuring that all customers received excellent service
  • Assist customers with sale questions and concerns
  • Prepare merchandise for display.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted over 50 customers daily, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Ads Quality Rater

Google
Bethlehem, CT
12.2011 - 12.2012
  • Provided feedback and analysis by rating over 300 sample ads provided by Google daily.
  • Interpreted research data and formulated reports to make recommendations and implement best practices.
  • Provided feedback and analysis by rating sample ads provided by Google.
  • Identified appropriate marketing channels and target customers for campaigns.

Assist head teacher

Kent Community Nursery School
Kent, CT
09.2010 - 06.2012
  • Encourage and create enthusiastic environment for 3 and 4 year olds.
  • Participate in role playing with 25 children daily.
  • Possess great communication skills for better learning environments.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Flight Attendant

Maxjet Airways
Queens, NY
10.2005 - 12.2007
  • Performed all necessary flight attendant duties
  • Assisted customers with special needs or requests, meal and drink service, assisted pilots and other flight crew, and performed all relevant safety procedures.
  • Greeted more than 200 passengers daily, assisted with carry-on baggage storage and delivered onboard announcements.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Flight Attendant

JetBlue Airways
Queens, NY
10.2004 - 05.2005
  • Performed all necessary duties to ensure passenger safety
  • Cared for passengers on board
  • Assisted over 50 customers daily with special needs or requests, meal and drink service, assisted pilots and other flight crew, and performed all relevant safety procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated proper use of safety equipment and seat belts to inform and educate passengers prior to takeoff.

Manager/Barista

Kent Coffee and Chocolate Co
Kent, CT
09.1995 - 10.2004
  • Delivered legendary customer service to all customers. Maintained calm presence in fast-paced, challenging environment
  • Provided quality beverages, whole bean and food products while following health, safety and sanitation guidelines
  • Followed Kent Coffee and Chocolate Company operational policies and procedures, including those for cash handling, and maintained establishment cleanliness.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised over 40 barista workers to maintain and uphold store policies and optimize staffing patterns.

Consultant/Circuit Coach

Curves for Women
Kent, CT
04.2004 - 08.2004
  • Enrolled over 35 women into Curves fitness program
  • Helped women reach their fitness goals
  • Maintained cleanliness of facility.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelor of Arts - Spanish, communications and psychology

Western Connecticut State University
Danbury, CT
09.1998 - 05.2002

High School Diploma -

Housatonic Valley Regional High School
Falls Village, CT
09.1993 - 06.1997

Skills

Group and individual instruction

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Certification

[Area of certification] Training - Boxing Coach

Interests

Culture, travel

Timeline

[Area of certification] Training - Boxing Coach

01-2020

Boxing Club Owner /Operator/Boxing Coach

Blue Boy Boxing Club
06.2016 - Current

Retail Associate

Kent School/Lion’s Den
08.2014 - 06.2016

Ads Quality Rater

Google
12.2011 - 12.2012

Assist head teacher

Kent Community Nursery School
09.2010 - 06.2012

Test Proctor

Kent School
09.2010 - 06.2019

Flight Attendant

Maxjet Airways
10.2005 - 12.2007

Flight Attendant

JetBlue Airways
10.2004 - 05.2005

Consultant/Circuit Coach

Curves for Women
04.2004 - 08.2004

Bachelor of Arts - Spanish, communications and psychology

Western Connecticut State University
09.1998 - 05.2002

Manager/Barista

Kent Coffee and Chocolate Co
09.1995 - 10.2004

High School Diploma -

Housatonic Valley Regional High School
09.1993 - 06.1997
Caroline Blue