Culture, travel
Caroline Blue
Bethlehem,CT.
Summary
High energy, positive team player with a supreme work ethic, flexible and dependable. Display professionalism and concern for fellow co-workers' comfort and needs. Native fluency in Castilian Spanish. Thrive under high-pressure. Experience in working with difficult personality types. Ability to learn quickly and clearly communicate.
Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Boxing Club Owner /Operator/Boxing Coach
Blue Boy Boxing Club
Thomaston, CT
06.2016 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed over 25 day-to-day business operations.
- Aligned branding initiatives and sales strategies with client goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and developed team members to build human capital.
Test Proctor
Kent School
Kent, CT
09.2010 - 06.2019
- Proctored SAT'S, ACT's and AP exam tests for up to 50 students time.
- Observe candidates during exams.
- Monitor test rooms and help enforce time limits.
- Maintained secure and positive environment conducive to testing.
Retail Associate
Kent School/Lion’s Den
Kent, CT
08.2014 - 06.2016
- Ensuring that all customers received excellent service
- Assist customers with sale questions and concerns
- Prepare merchandise for display.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted over 50 customers daily, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Ads Quality Rater
Google
Bethlehem, CT
12.2011 - 12.2012
- Provided feedback and analysis by rating over 300 sample ads provided by Google daily.
- Interpreted research data and formulated reports to make recommendations and implement best practices.
- Provided feedback and analysis by rating sample ads provided by Google.
- Identified appropriate marketing channels and target customers for campaigns.
Assist head teacher
Kent Community Nursery School
Kent, CT
09.2010 - 06.2012
- Encourage and create enthusiastic environment for 3 and 4 year olds.
- Participate in role playing with 25 children daily.
- Possess great communication skills for better learning environments.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Flight Attendant
Maxjet Airways
Queens, NY
10.2005 - 12.2007
- Performed all necessary flight attendant duties
- Assisted customers with special needs or requests, meal and drink service, assisted pilots and other flight crew, and performed all relevant safety procedures.
- Greeted more than 200 passengers daily, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Flight Attendant
JetBlue Airways
Queens, NY
10.2004 - 05.2005
- Performed all necessary duties to ensure passenger safety
- Cared for passengers on board
- Assisted over 50 customers daily with special needs or requests, meal and drink service, assisted pilots and other flight crew, and performed all relevant safety procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seat belts to inform and educate passengers prior to takeoff.
Manager/Barista
Kent Coffee and Chocolate Co
Kent, CT
09.1995 - 10.2004
- Delivered legendary customer service to all customers. Maintained calm presence in fast-paced, challenging environment
- Provided quality beverages, whole bean and food products while following health, safety and sanitation guidelines
- Followed Kent Coffee and Chocolate Company operational policies and procedures, including those for cash handling, and maintained establishment cleanliness.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised over 40 barista workers to maintain and uphold store policies and optimize staffing patterns.
Consultant/Circuit Coach
Curves for Women
Kent, CT
04.2004 - 08.2004
- Enrolled over 35 women into Curves fitness program
- Helped women reach their fitness goals
- Maintained cleanliness of facility.
- Carried out day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Spanish, communications and psychology
Western Connecticut State University
Danbury, CT 09.1998 - 05.2002
High School Diploma -
Housatonic Valley Regional High School
Falls Village, CT 09.1993 - 06.1997
Skills
Group and individual instruction
Sales expertise
Bilingual Spanish
Good Telephone Etiquette
Active Listening
Schedule optimization
Certification
[Area of certification] Training - Boxing Coach
Interests
Timeline
[Area of certification] Training - Boxing Coach
01-2020
Boxing Club Owner /Operator/Boxing Coach
Blue Boy Boxing Club
06.2016 - Current
Retail Associate
Kent School/Lion’s Den
08.2014 - 06.2016
Ads Quality Rater
Google
12.2011 - 12.2012
Assist head teacher
Kent Community Nursery School
09.2010 - 06.2012
Test Proctor
Kent School
09.2010 - 06.2019
Flight Attendant
Maxjet Airways
10.2005 - 12.2007
Flight Attendant
JetBlue Airways
10.2004 - 05.2005
Consultant/Circuit Coach
Curves for Women
04.2004 - 08.2004
Bachelor of Arts - Spanish, communications and psychology
Western Connecticut State University
09.1998 - 05.2002
Manager/Barista
Kent Coffee and Chocolate Co
09.1995 - 10.2004
High School Diploma -
Housatonic Valley Regional High School
09.1993 - 06.1997