Caroline Bowman

• Became the Air Desk Manager while still selling all aspects of travel and helping all advisors.
• Booking group air for my clients as well as other division within TLVC. I have been booking group air for over 30 years.
• Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.
• Organized staff schedules in a manner that ensured adequate coverage at all times while minimizing labor costs.
• Implemented staff training programs focused on customer service excellence, enhancing team performance in handling diverse situations professionally.

Expanded my role with Williamsburg Travel.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.

Started as a Travel Agent and became a manager while working at Abbott and Hill Travel.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.

• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.