Caroline B. Toni
Summary
Dynamic professional with strong interpersonal communication and time management skills. Proven ability to thrive in fast-paced environments while exceeding customer expectations and fostering loyalty. Committed to maintaining safety and cleanliness standards, ensuring an exceptional experience for guests.
Overview
10
10
years of professional experience
Work History
Catering Server
New Haven Lawn Club Fine Catering
04.2021 - Current
- Anticipate guests’ needs and exceed customer service expectations.
- Relayed food and beverage orders to ensure timely service and guest satisfaction.
- Responded urgently to concerns, ensuring guest comfort and swift resolution of issues.
- Maintain composure in a fast-paced environment.
- Relay important information about orders, allergies and special requests to the appropriate person.
- Assist with the complete setup and breakdown of the banquet area.
- Maintained cleanliness and upheld sanitary practices to promote a safe dining environment.
- Displayed professionalism through appropriate attire and behavior while interacting with guests.
Server / Hostess
Brass Monkey
Providence, RI
09.2024 - 05.2026
- Managed reservations to optimize seating capacity and accommodate more guests
- Ensured clear communication between kitchen and floor to streamline service delivery
- Trained new staff to improve overall team efficiency
Lifeguard
New Haven Lawn Club
04.2023 - 08.2025
- Certified Lifeguard by the American Red Cross with 4 years of experience supervising swimming pool areas and ensuring patrons' safety.
- Maintained safe pool environment by identifying and removing hazards, ensuring patron safety.
- Achieved CPR and first aid certifications, enhancing emergency response preparedness.
Pizza Specialist
LaMonaco’s Northford
04.2016 - 11.2020
- Packaged pizza and served customers for takeout and in-house dining.
- Processed customer payments at point of sale with accuracy and speed.
- Monitored inventory and communicated stock needs to supervisor.
Education
Bachelor of Science - Hosptality
Johnson & Whales University
05-2026
High School Diploma -
North Haven High School
05-2022
Skills
- Team Collaboration
- Interpersonal communication
- Poised under pressure
- Restaurant experience
- Customer service
- Lifesaving Techniques
- Emergency Response
- Water safety
- Event coordination
- Conflict resolution
- Inventory management
- Staff training
- Weddings background
- Food allergy awareness
- High-end event experience
- Safe food handling
- Food presentation
- Detail-oriented
- Strong communication skills
- Table setting expertise
- Food service
- POS
- Team building
- Time management
- Safety compliance
- Post-event breakdown
Accomplishments
Semester at Sea Fall 2023, Explored interesting new subjects through selected courses., Earned academic honors for the semester., Traveled to multiple cities and countries (Antwerp, Belgium, Malaga, Spain, Valletta, Malta, Barcelona, Spain, Piraeus, Greece, Gibraltar, Las Palmas, Grand Canary Island, Cape Town, South Africa, Port Louis, Mauritius, Penang, Malaysia, Ho Chi Minh City, Vietnam, Bangkok, Thailand)., Developed positive traits like open-mindedness, curiosity, and cultural sensitivity.
Timeline
Server / Hostess
Brass Monkey
09.2024 - 05.2026
Lifeguard
New Haven Lawn Club
04.2023 - 08.2025
Catering Server
New Haven Lawn Club Fine Catering
04.2021 - Current
Pizza Specialist
LaMonaco’s Northford
04.2016 - 11.2020
Bachelor of Science - Hosptality
Johnson & Whales University
High School Diploma -
North Haven High School