Caroline Busch
Windsor,CO
Summary
Encouraging leader experienced in team building, leadership, and customer relations. Achieved high standards of customer service and employee engagement through effective decision-making and morale-building initiatives. Focused on enhancing store performance by skillfully resolving personnel conflicts and executing in-store promotions.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
Greeley, Colorado
12.2024 - Current
- Implemented individualized behavior intervention plans for diverse client needs.
- Developed and implemented behavior intervention plans based on individualized needs.
- Conducted Functional Behavior Assessments to identify target behaviors and develop elimination strategies, enhancing client progress.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Facilitated social skills training sessions to enhance peer interactions.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Engaged clients in therapeutic activities to promote skill development and learning.
- Provided verbal prompts and physical guidance to support client engagement.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Tracked data and monitored student progress towards goals, ensuring tailored interventions were effective.
- Assisted in data collection and analysis to monitor client progress.
- Maintained accurate documentation of client sessions and behavioral data.
- Collaborated with families to support and educate on behavior strategies, fostering a consistent approach to client care.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
- Participated in regular team meetings to discuss client progress and strategies.
- Ensured safety protocols were followed at all times during therapy sessions.
- Led individual and group therapy supporting prescribed procedures.
- Led individual and group therapy supporting prescribed procedures.
Nutrition Assistant
UC Health
Loveland, Colorado
04.2024 - 10.2025
- Collaborated with dietitians to implement nutrition care plans effectively.
- Assisted in meal planning and dietary management for diverse patient populations.
- Educated patients on dietary restrictions and healthy eating habits.
- Counseled clients on selecting appropriate foods based on their medical conditions or allergies.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
- Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Prepared meals by following recipes and determining group food quantities.
- Maintained cleanliness and organization of kitchen and food service areas.
- Supported staff training on proper food handling and safety protocols.
- Documented patient interactions and monitored nutritional progress accurately.
- Evaluated menus for compliance with established nutrition standards set forth by the organization.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
- Worked with nutritionist to personalize client meal and snack plans to promote good health and performance.
- Conducted inventory of kitchen supplies and equipment to ensure availability for meal preparation. and equipment as needed for daily operations.
- Collaborated with other healthcare professionals in order to provide comprehensive care to patients.
- Compiled reports containing nutritional information for specific foods and diets.
Service Manager
King Soopers
Windsor, CO
05.2022 - 04.2025
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, delivering targeted job training and coaching to enhance skills.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Resolved customer complaints, ensuring high levels of satisfaction and fostering loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored service performance metrics to identify areas of improvement.
- Conducted performance evaluations and provided constructive feedback to team members.
- Trained new employees on customer service standards and operational procedures.
- Collaborated with department heads to optimize workflow and improve service quality.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Assisted team by performing multiple tasks during busy times or employee shortages.
- Coordinated inventory management to maintain product availability and freshness.
- Implemented store policies to enhance safety and compliance measures.
- Managed payroll data entry and processing for 200 plus employees to comply with predetermined company guidelines.
- Reviewed time records for 200 plus employees to verify accuracy of information.
- Maintained strict confidentiality of all payroll information and records.
- Monitored employee performance through key metrics analysis.
Front End Supervisor
King Soopers
Windsor, CO
01.2021 - 05.2022
- Coached employees on sales techniques and problem-solving strategies for addressing complex issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers, provided assistance, and addressed inquiries to enhance customer experience and retention.
- Checked cash levels in drawers to ensure readiness for transactions. in 12 checkout stations to verify adequate cash supply.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to ensure optimal coverage based on customer demand forecasts.
Assistant Deli Manager
King Soopers
Windsor, CO
10.2020 - 01.2021
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Verified inventory accuracy by reconciling physical counts with records, addressing discrepancies in collaboration with manager.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Coordinated schedules for 12 staff members, optimizing shift coverage and ensuring operational efficiency.
- Fostered high customer satisfaction through comprehensive training and implementation of effective service policies.
- Observed quality assurance standards to optimize freshness of deli products.
Education
Bachelor of Science - Business Administration
Front Range Community College
Fort Collins, CO 07.2024 - 07.2026
Skills
- Conflict resolution
- Training
- Performance evaluation
- Problem-solving
- Employee engagement
- Customer service
- Customer relations
- Inter-department collaboration
- Team leadership
- Team Building
- Conflict resolution
- Problem-solving
- Time management
- Reliability
- Employee engagement
- Reliability
Personal Information
Title: Service Manager
Timeline
Registered Behavior Technician
Action Behavior Centers
12.2024 - Current
Bachelor of Science - Business Administration
Front Range Community College
07.2024 - 07.2026
Nutrition Assistant
UC Health
04.2024 - 10.2025
Service Manager
King Soopers
05.2022 - 04.2025
Front End Supervisor
King Soopers
01.2021 - 05.2022
Assistant Deli Manager
King Soopers
10.2020 - 01.2021