Caroline Carlson
Iowa City,IA
Summary
Graduate from the University of Iowa seeking opportunity to expand skills and contribute to company success. Demonstrated experience working in an office setting with data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology, and paperwork processing requirements. Communicates clearly in person and on the telephone.
Overview
6
6
years of professional experience
Work History
Benefits Representative
Group O Supply Chain Solutions
Milan, IL
10.2023 - Current
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
- Ensured compliance with applicable laws such as HIPAA, COBRA, FMLA
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers
- Provided guidance on complex issues involving special circumstances such as disability leave or long-term care coverage
- Answered 50 calls per shift to assist with customer questions and concerns
Nursing Unit Clerk
Stead Family Children's Hospital
Iowa City
05.2022 - 09.2023
- Maximized office efficiency by answering more than 40 incoming calls per day to provide office information and transfer calls to the desired staff within the Neonatal Intensive Care Unit
- Established, maintained, and managed approximately 85 patient files and records ensuring accuracy and organization of record
- Greeted parents, visitors, and guided families to appropriate rooms
- Processed and called physicians' orders and assisted in coordinating patient care consultations with other departments such as scheduling labs, MRI's, ultrasounds, and x-rays
- Communicated with the Labor and Delivery Unit and AirCare regarding incoming babies to the NICU, preparing paperwork, bed cleans, and staffing
Server
Duck City Bistro
Davenport
05.2018 - 08.2020
- Performed multiple tasks while remaining attentive and considerate in high-stress environments
- Recommended dishes on the menu, highlighting each item from memory with enthusiasm
- Sold over 1,000 in revenue per night and cultivated many repeat customers
Childcare Worker
Bettendorf
05.2018 - 08.2019
- Cultivated safe environment to prevent foreseeable accidents and made decisions regarding treatment of serious injuries
- Communicated openly and diplomatically to build rapport with parents
- Arranged outings for children with a focus on both entertainment and learning.
Education
Bachelor of Sciences - Health and Human Physiology
University of Iowa
05.2023
Skills
- Medical Terminology
- HIPPA Compliance
- Ability to multitask efficiently
- Excels in pressure environment
- Complex communication
- Microsoft Office
- Benefits Administration
- Product Knowledge
Timeline
Benefits Representative
Group O Supply Chain Solutions
10.2023 - Current
Nursing Unit Clerk
Stead Family Children's Hospital
05.2022 - 09.2023
Server
Duck City Bistro
05.2018 - 08.2020
Childcare Worker
05.2018 - 08.2019
Bachelor of Sciences - Health and Human Physiology
University of Iowa
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