Caroline Carr
Boston,Ma
Summary
Experienced professional focused on delivering exceptional customer service. Strong track record in creating positive atmospheres and maintaining clean workspaces in fast-paced environments. Excellent communication and interpersonal skills. 9 years of experience in customer service.
Overview
9
9
years of professional experience
Work History
Flight Attendant
JetBlue
01.2023 - Current
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Lead Bartender
Balter Beer Works
01.2022 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Customer Service Representative
Hybrid Grading Approach
01.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Server and Bartender
Copper Cellar Cumberland
01.2018 - 01.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Leader
Tropical Smoothie
01.2016 - 01.2017
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Psychology
Pellissippi State Community College
Knoxville, TN05-2020
High School -
West High School
Knoxville, TN01.2017
Skills
- Strong verbal and listening skills
- Quick learner
- Conflict management
- Leadership
- Creative problem solving
- De-escalation techniques
- Money handling
- Multitasking and organization
References
- Max Arbour, Bar Manager, Balter Beer Works, (865)-999-5015
- Destiny Ogle, Executive Assistant, Hybrid Grading Approach, (865)-705-6088
- Skylar Kessler, Inflight Supervisor, JetBlue, (630)-849-7459
Volunteer Experience
- Volunteer, After School Daycare, New York City
- Random Acts of Flowers
- Adopt a Golden
- Knoxville YMCA
Timeline
Flight Attendant
JetBlue
01.2023 - Current
Lead Bartender
Balter Beer Works
01.2022 - 03.2023
Customer Service Representative
Hybrid Grading Approach
01.2021 - 02.2022
Server and Bartender
Copper Cellar Cumberland
01.2018 - 01.2022
Shift Leader
Tropical Smoothie
01.2016 - 01.2017
Psychology
Pellissippi State Community College
High School -
West High School
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