Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Caroline Cerney

New Lenox,IL

Summary

Dynamic and dedicated Movie Theater Attendant with a proven track record at Emagine Theaters, excelling in customer service and cleanliness maintenance. Adept at multitasking and fostering positive experiences, I consistently ensured a safe environment while effectively managing inventory and addressing customer needs with patience and empathy.

Overview

3
3
years of professional experience

Work History

Movie Theater Attendant

Emagine Theaters
Frankfort, IL
10.2023 - 04.2025
  • Assisted customers in selecting films, snacks, and merchandise.
  • Provided excellent customer service by answering questions about movies and services offered by the theater.
  • Greeted customers and provided them with information about movie showtimes.
  • Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
  • Served as an usher during special events held at the theater.
  • Handled customer complaints in a professional manner and referred difficult issues to the manager.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Monitored guests during movie screenings to ensure that everyone was following theater policies.
  • Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
  • Checked identification of patrons purchasing restricted-age tickets or items.
  • Performed ushering duties and assisted customers with seating.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
  • Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
  • Performed cash handling and register operations with accuracy and integrity.
  • Replenished concession stand supplies, keeping inventory levels optimal for customer demand.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
  • Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Complied with health and sanitation practices and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Greeted and assisted customers to foster positive experiences.

Movie Theater Attendant

AMC Theatres
New Lenox, IL
05.2022 - 01.2023
  • Maintained inventory of concession items such as popcorn, candy, and beverages.
  • Assisted customers in selecting films, snacks, and merchandise.
  • Provided excellent customer service by answering questions about movies and services offered by the theater.
  • Greeted customers and provided them with information about movie showtimes.
  • Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
  • Served as an usher during special events held at the theater.
  • Handled customer complaints in a professional manner and referred difficult issues to the manager.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Monitored guests during movie screenings to ensure that everyone was following theater policies.
  • Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
  • Performed ushering duties and assisted customers with seating.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
  • Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
  • Performed cash handling and register operations with accuracy and integrity.
  • Replenished concession stand supplies, keeping inventory levels optimal for customer demand.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
  • Conducted ticket checks and crowd control during peak times to ensure a smooth flow of guests.
  • Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Complied with health and sanitation practices and procedures.
  • Greeted and assisted customers to foster positive experiences.

Education

High School Diploma -

Lincoln-way Central
New Lenox, IL
05-2023

Some College (No Degree) -

Joliet Junior College
Joliet, IL

Skills

  • Customer service
  • Cleanliness maintenance
  • Adaptability and resilience
  • Scheduling flexibility
  • Patience and empathy
  • Positive attitude
  • Multitasking
  • Cleaning and sanitizing

Affiliations

  • Studying about psychology and history
  • Cooking

Accomplishments

  • Graduated high school on the honor roll

Timeline

Movie Theater Attendant

Emagine Theaters
10.2023 - 04.2025

Movie Theater Attendant

AMC Theatres
05.2022 - 01.2023

High School Diploma -

Lincoln-way Central

Some College (No Degree) -

Joliet Junior College

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Caroline Cerney