Caroline Chipman
Coventry
Summary
Experienced in guest service roles, demonstrating proficiency in appointment scheduling and payment processing. Managed high volumes of phone calls while ensuring accurate record keeping and cash handling. Developed effective conflict resolution strategies to address guest complaints promptly, contributing to improved guest satisfaction levels. Trained new employees on customer service protocols, enhancing team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Guest Service Expert
Headliners Salon & Spa
Tolland
04.2022 - Current
- Book and reschedule appointments
- Take back to back phone calls in a swift and efficient manner
- Call clients to confirm appointments
- Count and move money
- Delicate tasks when needed
- Assist management and service providers when needed
- Unbox and check in large orders
- Clean office workspace as well as products
- Contributed ideas for improving guest satisfaction levels through process improvements or special projects.
- Trained new employees in customer service protocols and operational procedures.
- Resolved guest complaints promptly and professionally while maintaining a positive attitude.
- Developed relationships with frequent guests to maximize loyalty program benefits.
- Maintained accurate records of all transactions in accordance with company standards.
- Greeted walk-in and phone guests, determining interests and needs.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Offered guests beverages and refreshments upon check-in.
- Processed payments for goods and services purchased by guests.
Education
High School Diploma -
Acellus Academy
Kansas City, MO08-2024
Skills
- Customer service
- Appointment scheduling
- Payment processing
- Record keeping
- Cash handling
- Conflict resolution
- Employee training
- Upselling strategies
- Multitasking proficiency
- Professional appearance
- Complaint handling
- Data entry efficiency
- Computer skills
- Adaptability
- Time management
- Communication
- Guest errands
Affiliations
- Baking/cooking
- Playing pickleball
- Riding quads
- Running - I was on the track and cross country team in high school
References
References available upon request.
Timeline
Guest Service Expert
Headliners Salon & Spa
04.2022 - Current
High School Diploma -
Acellus Academy