Caroline Crockett
Sandy,UT
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. A hard-working and valuable asset to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Beans & Brews
11.2021 - Current
- Delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions
- Completed successful cash audits to correctly balance drawers at end of shifts.
- Made and served food and beverages with focus on speed, quality and consistency.
Assistant manager/quality specialist
Crumbl Cookies
07.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Onboarded new employees with training and new hire documentation.
- Created schedule to meet store's demands.
- Completed regular inventory counts to forecast future needs
- Performed quality assessments to identify and resolve issues.
- Enforced company safety, cleanliness and sanitation policies and ensured compliance with food safety standards with proper food storage, sanitation and labeling.
Shift Lead, Trainer, Deep Cleaner
Crumbl Cookies
05.2019 - 10.2021
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Resolved customer concerns with positive approach and constructive strategies.
Education
Bachelor of Science - Finance
Utah Valley University
Orem, UT05.2025
High School Diploma -
Alta High School
Sandy, UT05.2022
Skills
- Certified Microsoft Office Specialist
- Tableau: Business Intelligence and Analytics Software
- Data Analytics
- Microsoft Excel
- Cash Handling/ POS operation
- Excellent leadership skills
- Cleaning/organization
- Excellent customer service
- DSLR camera operations
- Adobe Photoshop & Lightroom
Certification
Microsoft Office Specialist
Languages
Mandarin
Full Professional
Timeline
Assistant manager/quality specialist
Crumbl Cookies
07.2022 - 11.2022
Shift Leader
Beans & Brews
11.2021 - Current
Shift Lead, Trainer, Deep Cleaner
Crumbl Cookies
05.2019 - 10.2021
Bachelor of Science - Finance
Utah Valley University
High School Diploma -
Alta High School
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