Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Cueter

Detroit

Summary

Dynamic Implementation Specialist with a proven track record at SpotOn, excelling in client training and technical troubleshooting. Skilled in project coordination and conflict resolution, I enhance client satisfaction and retention while managing logistics for seamless installations. Committed to delivering exceptional service and optimizing operational efficiency in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Implementation Specialist

SpotOn
01.2025 - Current


  • Provide training sessions for clients on POS software functionalities and best practices.
  • Assist in troubleshooting technical issues, enhancing client satisfaction and retention.
  • Collaborate with onboarding specialists to evaluate customer equipment and site needs, ensuring tailored and accurate installation proposals.
  • Schedule nationwide installation services by liaising with third-party vendor F3, adapting timelines based on customer location and installer availability.
  • Track and manage shipping logistics to confirm hardware arrives on time and in sync with scheduled installations.


Server /Assistant Event Manager

Alpino
12.2023 - 01.2025
  • Took full ownership of events post-booking, overseeing all planning and communication details to ensure smooth execution leading up to the event date.
  • Finalized event logistics, including custom menu selections and run-of-show details, while proactively encouraging upsells to increase event revenue.
  • Oversaw Banquet Event Orders (BEOs), ensuring all event specifications were accurately documented and communicated to relevant departments.
  • Acted as central point of contact for private events, facilitating communication between BOH + FOH.
  • Built and maintained strong relationships with vendors, community members and music artists to support high-quality, on-brand event experiences.

Field Marketing Specialist

GU Energy Labs
10.2021 - 09.2023
  • Oversaw sponsorships for 34 nationwide endurance events, managing contract negotiation, event logistics, travel, marketing, and engagement for 91,000 annual participants.
  • USL
  • Strategized and executed brand activations in emerging sports verticals, including soccer, pickleball, and team sports, enhancing market presence.
  • Oversaw a 170-member ambassador program, strengthening grassroots marketing and extending brand reach into new regional and sport-specific audiences.


Manager | Beer Buyer

Simms Restaurant Group (Fishing With Dynamite)
05.2016 - 10.2021
  • Directly contributed to two-time OpenTable 100 Best Restaurants in the U.S. recognition and helped drive double-digit sales growth in 2019.
  • Managed the procurement, creative direction, and financial performance of craft beer programs across three award-winning Chef David LeFevre concepts: Manhattan Beach Post, Fishing with Dynamite, and The Arthur J.
  • Oversaw daily restaurant operations, recruitment, training, and team performance development with a focus on excellence and accountability.
  • Skilled in optimizing labor and beverage costs, improving operational efficiency, and delivering exceptional service standards.
  • Experienced in mentoring and conducting performance reviews to build high-performing teams and nurture internal leadership growth.
  • Led the company’s charitable outreach efforts, demonstrating a genuine commitment to positive community impact.

Education

Hospitality Management

The Art Institute of Philadelphia
Philadelphia, PA

Skills

  • Hospitality Operations
  • Client Implementation
  • Budget Management
  • Project Coordination
  • Conflict Resolution
  • Event Management
  • CRM Management
  • Campaign Execution

Timeline

Implementation Specialist

SpotOn
01.2025 - Current

Server /Assistant Event Manager

Alpino
12.2023 - 01.2025

Field Marketing Specialist

GU Energy Labs
10.2021 - 09.2023

Manager | Beer Buyer

Simms Restaurant Group (Fishing With Dynamite)
05.2016 - 10.2021

Hospitality Management

The Art Institute of Philadelphia

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