Summary
Overview
Work History
Education
Skills
Websites
etsy.com/shop/19thCenturyBohemian
Timeline
Generic

Caroline Cutter

Dayton,OH

Summary

Enthusiastic professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Proficient in SalesForce CRM. Hardworking employee enthusiastic about learning sales inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Inside Sales Representative

Midwest Medical Systems
Dayton, Ohio
01.2020 - Current
  • Answered customers' questions regarding products, prices and availability.
  • Managed over 50 customer calls per day.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Emphasized product features based on analysis of customers' needs.
  • Created and updated customer accounts with relevant information.
  • Used CRM software to maintain detailed contact logs and account records.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Managed and recorded leads from outbound telephone marketing.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

E-Commerce Store Owner

Etsy
Brooklyn, NY
03.2019 - Current
  • Provide excellent customer service skills earning badges each month for quick replies to customers as well as rave reviews.
  • Provide financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Study market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Increased sales by 10% in 2022.

In-Store Brand Representative

Various Supplement Brands
Dayton, Ohio
09.2016 - 03.2020
  • Communicated product information with confidence and educated consumers about company.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Increased revenue for stores visited by selling at least 20 products per shift.
  • Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.

Education

Associate of Applied Science - Dietetics

Sinclair Community College
Dayton, OH
08.2010

Skills

  • Verbal and Written Communication
  • Pipeline Development
  • Data Entry
  • Salesforce CRM
  • Customer Service and Assistance
  • Sales and Marketing Initiatives
  • Cross-Selling and Upselling
  • Cold Calling
  • Phone and Email Etiquette
  • Territory Management
  • Product and service sales

etsy.com/shop/19thCenturyBohemian

I enjoy selling high quality vintage items in my Etsy store and making customers happy. I maintain excellent customer service reviews and make sure to solve any issues that a customer may have within the hour. The world of online sales is growing/changing so every week I have to research where the market is and find ways to grow sales within the community that shops in my store.

Timeline

Inside Sales Representative

Midwest Medical Systems
01.2020 - Current

E-Commerce Store Owner

Etsy
03.2019 - Current

In-Store Brand Representative

Various Supplement Brands
09.2016 - 03.2020

Associate of Applied Science - Dietetics

Sinclair Community College

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Caroline Cutter