Billy Felts
Orange Park,FL
Summary
Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
HD Supply
Jacksonville, FL
07.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Appliance Sales
First Coast Supply
Jacksonville
11.2021 - 07.2023
- Coordinated schedules with customers for appliance deliveries, and installations
- Maintained knowledge of products to educate customers on available appliance options and model variations
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods
- Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases
- Achieved 26% Margin Sales Within first year in sales.
Assistant Store Manager
Staples
Jacksonville Beach
01.2020 - 11.2021
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions.
Dept Supervisor
Lowes
Jacksonville
10.2019 - 10.2021
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels
- Supervised six employees in the flooring department and delegated each one with tasks and responsibilities
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Lead Consultant
Fedex Office
Jacksonville
10.2017 - 10.2019
- Manage large accounts and provide white glove service! Work with management to increase revenue sales and profitability and manage my team by making sure we stay above positive on all metrics
- Used clients' requirements to develop targeted solutions to fit specific needs.
Customer Service Representive
Fedex Office
Jacksonville
10.2015 - 10.2017
- Assist customers with printing and shipping needs
- Follow the goals of the company
- Help the store by driving revenue.
Security Personnel
Celebration Church
Jacksonville, FL
11.2014 - 02.2015
- Secures premises and personnel by patrolling property, inspecting buildings, equipment, and access points, permitting entry
- Provided protection for pastor of church by keeping surveillance of congregants
- Maintained a safe environment for children of the church by monitoring children area and communication among other personnel.
Front End Associate
The Fresh Market
Ponte Vedra Beach, FL
05.2010 - 08.2014
- Performing all steps in the checkout process including scanning and bagging items at a rate that meets store requirements, accepting and processing different forms of payment and making accurate change to ensure no overages or shortages of money.
Education
Bachelor of Science - Practical Ministries
Southeastern University
Lakeland, FL01.2016
Associate of Arts -
Florida State College
Jacksonville, FL12.2013
Skills
- Retail Metrics and Goals
- Building Customer Loyalty
- Meeting Sales Goals
- Account Management
- Sales Team Leadership
- Digital Sales
- Pipeline Management
- Sales and Promotions
- Proficient in Sales force, Microsoft products
- Interpersonal and Written Communication
- Goal-Driven
- Verbal and Written Communication
- Time Management
- Staff Support
- Honest and Dependable
- Exceptional customer service
Accomplishments
- Awarded “Presidents Club” for Highest sales.
- Increased margin revenue 26% in one year.
- Promoted from Consultant to Lead consultant by one year
- Consistently maintained high customer satisfaction ratings.
Timeline
Inside Sales Representative
HD Supply
07.2023 - Current
Appliance Sales
First Coast Supply
11.2021 - 07.2023
Assistant Store Manager
Staples
01.2020 - 11.2021
Dept Supervisor
Lowes
10.2019 - 10.2021
Lead Consultant
Fedex Office
10.2017 - 10.2019
Customer Service Representive
Fedex Office
10.2015 - 10.2017
Security Personnel
Celebration Church
11.2014 - 02.2015
Front End Associate
The Fresh Market
05.2010 - 08.2014
Bachelor of Science - Practical Ministries
Southeastern University
Associate of Arts -
Florida State College