Sharon Myers
Henrico
Summary
Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Accel Pest and Termite Control
Richmond
03.2020 - Current
- Generated sales through proactive outbound calling and effective lead follow-up strategies.
- Conducted cold calls to identify potential clients.
- Managed customer inquiries, providing tailored solutions to pest control challenges.
- Provided detailed product information, including pricing and availability, to customers.
- Followed up promptly on pending orders and inquiries to ensure customer satisfaction.
- Delivered exceptional customer support, contributing to enhanced account retention.
- Consulted with customers to aid selection and purchase of products that met needs.
- Participated in team meetings to devise strategies for enhancing sales performance.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
Residential Sales Inspector
Home Paramount Pest Control
Richmond
11.2012 - 03.2020
- Conducted thorough inspections of residential properties for pest issues.
- Recommended appropriate pest control solutions based on inspection findings.
- Educated clients on pest prevention strategies and treatment options.
- Ensured adherence to safety guidelines during all inspection activities.
- Identified opportunities for cross-selling products based on customer needs and preferences.
- Participated in trade shows and events to promote brand awareness and generate new business leads.
- Performed competitor analysis to determine pricing structures and other competitive advantages.
Training Store General Manager
Friendlys Ice Cream
Richmond
12.2000 - 10.2010
- Trained staff on customer service and operational procedures to elevate service quality.
- Managed daily store operations while ensuring compliance with company standards.
- Oversaw inventory management and product ordering processes to optimize stock levels.
- Implemented training programs that enhanced employee skills and improved performance.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Conducted performance evaluations and provided constructive feedback to employees.
- Developed promotional strategies to increase customer engagement and sales.
- Ensured cleanliness and safety standards throughout the store environment.
- Supervised daily activities within the store, ensuring that tasks are completed efficiently.
- Implemented cost-saving initiatives to increase profitability of the store.
- Created a positive work environment by providing guidance and support to all team members.
- Maintained accurate records of employee hours worked, payroll information, and other relevant data.
- Monitored inventory levels and ordered necessary supplies for the store.
- Ensured compliance with applicable laws and regulations related to retail operations.
- Developed strategies for improving overall efficiency of the store's operations.
- Tracked financial performance against budget goals set by upper management.
- Scheduled shifts for all employees according to business needs while adhering to labor laws.
- Resolved customer complaints promptly while maintaining high standards of customer service excellence.
- Conducted regular staff meetings to discuss store performance, policies, and procedures.
- Managed hiring processes for new employees, including interviewing, onboarding, and evaluating potential candidates.
- Developed and implemented store training programs to ensure customer service excellence.
- Oversaw the maintenance of cleanliness standards throughout the entire facility.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Applied Science -
ECPI University
Richmond, VA08-2001
Associate of Science - Buisness
Paul D. Camp Community College
Franklin, VA05-1979
Skills
- Sales prospecting
- Product knowledge
- Solution recommendation
- Inspection techniques
- Cross-selling strategies
- Problem solving
- Effective communication
- Relationship management
- Customer education
- Sales negotiation
- Negotiation tactics
- Detail orientation
- Regulatory compliance
- Customer experience
- Sales representative of the month award
- Sales forecasting
- Sales strategy
- Performance metrics
- Attention to detail
- Data entry
- Telephone sales
- Cheerful and energetic
- Dependable
- Upselling and cross selling
- Superior organizational skills
- Goals and performance
- Closing techniques
- Client retention
- Driven
- Goal setting
- Excellent time management
- Cold calling
Timeline
Inside Sales Representative
Accel Pest and Termite Control
03.2020 - Current
Residential Sales Inspector
Home Paramount Pest Control
11.2012 - 03.2020
Training Store General Manager
Friendlys Ice Cream
12.2000 - 10.2010
Associate of Applied Science -
ECPI University
Associate of Science - Buisness
Paul D. Camp Community College