DANIELLE HAWTHORNE
Riverview
Summary
Motivated individual with experience in customer service , retail, and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Spectrum
09.2022 - 12.2022
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Case Manager/ Customer Service
Tranzact Insurance
11.2020 - 02.2022
- Provided necessary client information to insurance brokers
- Collected consumers information and compared medicare advantage plans
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Crew Member
Culver's
04.2019 - 11.2020
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
Lead Sales Associate
Party City
10.2015 - 10.2016
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Long Reach High School
Columbia, MD05.2016
Certificate of Work Ethic Proficiency - undefined
Skills
- Goals and Performance
- Customer Service and Assistance
- Investigative Procedures
- Disciplinary Procedures
- Account Management
- Retail Sales Customer Service
- Credit Card Payment Processing
- Quality Assurance
- Cash Handling
- Retail Sales
- Active Listening
cooking, writing, and music
Some of my hobbies are cooking, writing, and music. In my free time I write music , stories, and plays . I love cooking and discovering new recipes. I love to create my own dishes as well and share them with others.
Timeline
Inside Sales Representative
Spectrum
09.2022 - 12.2022
Case Manager/ Customer Service
Tranzact Insurance
11.2020 - 02.2022
Lead Crew Member
Culver's
04.2019 - 11.2020
Lead Sales Associate
Party City
10.2015 - 10.2016
High School Diploma -
Long Reach High School