Gary Matthews
Williamsburg,VA
Summary
Achieved enhanced budgeting, inventory management, and merchandising strategies through 20 years of practical experience. Fostered strong management and people skills to elevate team effectiveness.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Fortiline Waterworks
Newport News, VA
06.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
Department Manager
Lowe's
Williamsburg, VA
03.2018 - 06.2022
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed excellent customer service
- Work with associates and vendors to resolve customer issues
- Merchandise department for sales and seasonal events
- Deliver performance reviews based on observations
- Several awards for excellent customer service
- Managed 2M department, with yearly sales increases
Store Manager
Spectrum Paint
Williamsburg, VA
02.2013 - 03.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Analyzed and interpreted store trends to facilitate planning.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Yearly sales growth, through customer calls, and weekly site visits
Store Manager
The Sherwin-Williams Company
Raleigh , NC
06.2003 - 07.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Lafayette High School
Williamsburg, VASkills
- Facilitated connections with clients to foster positive relationships Supported team members in managing client interactions effectively Assisted in resolving conflicts to maintain strong partnerships
- Assisted in daily operations to support team objectives Collaborated with colleagues to streamline processes and improve efficiency Provided administrative support to ensure smooth workflow
- Assisted in recruiting candidates for various positions Supported hiring processes by coordinating interviews and managing candidate communications Aided teams in onboarding new employees effectively
- Assisted in identifying new business opportunities and developing strategic plans Supported teams in executing business initiatives to enhance growth Collaborated with stakeholders to align objectives and resources
- Assisted in promoting products and services to potential customers Supported sales teams in achieving targets through effective communication Contributed to customer satisfaction by addressing inquiries and providing product information
- Directed team operations to enhance collaboration and productivity
- Assisted teams in achieving project goals and meeting performance standards Supported colleagues in tracking progress and identifying areas for improvement Contributed to maintaining a positive work environment through collaboration and communication
- Oversaw staff management to enhance team performance and productivity
- Coordinated schedules for team meetings and project deadlines Assisted in organizing resources to support project timelines Managed calendar appointments to optimize team availability
- Oversaw vendor management processes to ensure optimal service delivery
- Facilitated staff development initiatives to enhance team skills and performance
- Assisted in executing marketing campaigns to boost product visibility Supported sales teams in achieving targets through effective communication Collaborated with team members to enhance customer engagement strategies
- Executed innovative merchandising strategies to enhance product visibility and customer engagement
Timeline
Inside Sales Representative
Fortiline Waterworks
06.2022 - Current
Department Manager
Lowe's
03.2018 - 06.2022
Store Manager
Spectrum Paint
02.2013 - 03.2016
Store Manager
The Sherwin-Williams Company
06.2003 - 07.2012
High School Diploma -
Lafayette High School