Jayson Gruenhagen
Clara City,United States
Summary
Motivated Consumer and Business Sales Representative successful at exceeding outbound call and in-person performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone and in-person presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Verizon
Clara City, United States
09.2020 - 02.2024
- Developed strong relationships with customers by actively listening, showing empathy, and addressing their concerns, resulting in positive feedback and referrals.
- Leveraged tools such as Tableau/Voice/Medallia/Google Sheets to track and assess personal/team development and results.
- Consistently achieved and exceeded daily/monthly metrics placing top 10% of sales representatives year over year.
- Contributed ideas for improving internal processes related to sales operations and creating a price plan "cheat sheet" used throughout Verizon Inside Sales.
- Provided training sessions for new employees on company policies, procedures and best practices.
Analyst-Ops Supt Inside Sales Management Training
Verizon
Clara City, United States
01.2022 - 07.2022
- Developed and delivered engaging training decks via Google Slides for both small teams and larger districts including new and seasoned employees.
- Focused coaching on both metrics and actions that impact them allowing for an individualized experience.
- Maximized productivity by utilizing work tools such as Voice, Verint, Google Suite, and Tableau.
- Collaborated with other departments to ensure that training objectives are met.
- Analyzed feedback from participants to modify curriculums for future classes.
- Presented training information via role playing, simulations and team exercises.
Solutions Specialist
Verizon
Rochester, United States
11.2016 - 09.2020
- Identified customer needs and provided tailored solutions to meet them.
- Consistently achieved and overachieved daily and monthly metrics placing top 10% of retail sales representatives.
- Listened to business needs and made appropriate recommendations to best fit customers' businesses.
- Generated new business opportunities through networking, cold calling and referrals.
- Identified key decision makers in target accounts and developed relationships with them.
- Conducted customer needs analysis to identify potential customers and maximize sales opportunities.
CBRN Specialist (74D)
Army National Guard, MN
Fort Ripley, United States
03.2016 - 03.2019
- Conducted Chemical, Biological, Radiological and Nuclear sampling and analysis of air, water, soil and other materials.
- Monitored CBRN equipment to ensure proper functioning.
- Provided technical advice on how to respond to incidents involving CBRN agents or hazardous materials.
- Trained personnel on the use of protective clothing and equipment used in a CBRN environment.
- Participated in drills designed to test response protocols for incidents involving hazardous substances.
Sales Consultant
Luther Park Place Motor Cars
Rochester, United States
10.2015 - 11.2016
- Approached, greeted, and offered assistance or direction to all customers entering the dealership showroom or sales lot.
- Engaged with customers to understand their preferences and needs, aiding them in choosing the right vehicle.
- Effectively communicated product performance, application, and benefits to prospects.
- Presented comprehensive information on the various optional equipment choices for customers to consider.
- Delivered exceptional presentations and demonstrations of new/used vehicles with a strong emphasis on professionalism and expertise.
- Developed and maintained relationships with clients to increase sales revenue.
Business Inside Sales
Spectrum Communications
Rochester, United States
07.2013 - 08.2015
- Provided tailored recommendations to align with customer's business objectives.
- Facilitated effective communication of entertainment requirements and laws.
- Followed up with customers after purchase to ensure satisfaction with products and services received.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- One of four tasked with managing the onboarding process for new and existing business accounts in Colorado, Wyoming, Montana, and Utah.
- Maintained detailed records of customer interactions, orders and account status updates.
Door-to-Door Sales Representative
Spectrum Communications
Rochester, MN
07.2012 - 08.2013
- Developed a rapport with potential customers by engaging in friendly conversation.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Maintained accurate records of sales activity using computer software programs.
- Identified potential risks associated with door-to-door selling activities.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Studied geographic areas to identify potential buyers and increase door-to-door sales.
Education
High School Diploma -
Zumbrota-Mazeppa
Zumbrota, MN06-2001
Some College (No Degree) - Associate in Science Nutrition
Purdue University - North Central
Rochester, MNSkills
- Relationship building and management
- Telephone sales
- B2B Sales
- Training delivery
- Retail Sales
- Time Management
- Sales Goals Attainment
Work Authorization
United States
Languages
English - Advanced
Accomplishments
- Verizon Winners Circle 2018 (Top 10% in sales)
- Verizon Winners Circle 2021 (Top 10% in sales)
- Verizon LEAD Specialist (Retail Leadership Training)
- Verizon Transition Coach (Inside Sales Leadership Training)
- Verzion Asurion Masters Program (Device Protection Ambassador)
- Verizon Your Voice Matters
References
References available upon request.
Timeline
Analyst-Ops Supt Inside Sales Management Training
Verizon
01.2022 - 07.2022
Inside Sales Representative
Verizon
09.2020 - 02.2024
Solutions Specialist
Verizon
11.2016 - 09.2020
CBRN Specialist (74D)
Army National Guard, MN
03.2016 - 03.2019
Sales Consultant
Luther Park Place Motor Cars
10.2015 - 11.2016
Business Inside Sales
Spectrum Communications
07.2013 - 08.2015
Door-to-Door Sales Representative
Spectrum Communications
07.2012 - 08.2013
High School Diploma -
Zumbrota-Mazeppa
Some College (No Degree) - Associate in Science Nutrition
Purdue University - North Central