Caroline Daniel
Loganville,GA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
2
2
years of professional experience
Work History
Outside Service Staff Member
Heritage Golf Course
05.2022 - 11.2023
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Monitored pace of play on the course, ensuring timely rounds for all players while minimizing wait times between holes.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
Host/Server
Local 7
01.2023 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Parkview High School
Lilburn, GA05.2023
Skills
- Strong teamwork
- Professionalism and Work Ethic
- Safety awareness
- Initiative and Self-Motivation
- Customer Service
- Multitasking and Organization
- Time Management
- Teamwork and Collaboration
Additional Information
I currently attend Mississippi State University but am looking for a summer job as well as somewhere I can work while being home for school breaks.
Timeline
Host/Server
Local 7
01.2023 - 05.2023
Outside Service Staff Member
Heritage Golf Course
05.2022 - 11.2023
High School Diploma -
Parkview High School
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