Caroline Dieschbourg
Park Ridge,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Harp And Fiddle
06.2019 - 03.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
YardHouse
07.2013 - 03.2022
- Completed daily side work and opening and closing duties without fail.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
BA - IT/Cybersecurity
Elmhurst College
Elmhurst, IL12.2024
Associate of Arts -
Oakton Community College
Des Plaines, IL12.2022
Skills
- Warm and Friendly
- Professional Telephone Etiquette
- Dependable and Cooperative
- Understanding Customer Needs
- Patient and Understanding
- Multitasking and Organization
- Self-Motivated
- Ability to Work Under Pressure
- Working with Remote Teams
- Courteous and Strong Service Mindset
- Willing to Learn
- Calm Under Pressure
- Attention to Detail
- Works Well with Others
- Proactive and Hardworking
- Meets Deadlines
- Microsoft Windows
- Microsoft Office
- Microsoft Excel
Certification
- Honors Student at Oakton Community College
- Hostess Trainer at YardHouse
Timeline
Server
Harp And Fiddle
06.2019 - 03.2022
Hostess
YardHouse
07.2013 - 03.2022
BA - IT/Cybersecurity
Elmhurst College
Associate of Arts -
Oakton Community College
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