Sudennly Morales
Austin,TX
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Snooze A.M eatery
Cedar Park , TX
04.2024 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waitress
Serranos Cocina & Cantina
Austin , TX
08.2022 - 06.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Barista
Cadilejas Cafe and Bakery
Maracaibo , Zulia
07.2016 - 04.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Santa Veronica De Milan
Maracaibo, Venezuela06.2018
Skills
- Guest Relations Management
- Menu Recommendations
- Order Accuracy
- Dining Area Maintenance
- Customer Service
- Safe Food Handling
- Cash Handling
- Food Safety Understanding
- Menu Memorization
- Hospitality Service Expertise
- Team Collaboration
- Food Running
- Tableside Service
- High-Volume Dining
- Service Prioritization
- Banquet Coordination
- Table Bussing
- Payment Processing
- Order Delivery Practices
- Allergy awareness
- Positive attitude
- Cleanliness
- Order taking
- Attention to detail
- Greeting guests
- Adaptability
- Menu knowledge
- Table setting
- Special event coordination
- Memory retention
- Strong multitasking
- Stress management
- Guest Relations Management
- Excellent communication
- Warm and Friendly
- Hospitality Best Practices
- Adaptable and Flexible
- Team Player
- Cleaning and Sanitizing
- Cool Under Pressure
- Excellent Memory
- Sales Expertise
- New Hire Training
- Coffee Machinery
- Table Setting Knowledge
- Adaptive and Creative
- Drink Consistency
- Ability to Adapt
- Team Leadership
- Foam Art
- Special event coordination
- Memory retention
- Strong multitasking
- Stress management
- Active listening
- Excellent communication
- Warm and Friendly
- Hospitality Best Practices
- Adaptable and Flexible
- Team Player
- Cleaning and Sanitizing
- Cool Under Pressure
- Performance Improvement
- Creative Arts
- Beverage Preparation
- High-Volume Environments
- Coffee and Tea Preparation
- Coffee Expertise
- Serve Customer Needs
- Clean and Sanitize
Affiliations
- Pastry, Bakery and Cooking
- Crafter
- Amateur Dog Trainer, Designer, Interior Decorator
- Learn New Languages
- Barista, coffee and espresso machines acknowledge
Certification
Certificate in Pastry and Bakery classes
Certificate in Barista, Latte Art and Coffee Taster
Certificate in Cake and Pastries Decoration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Italian
Elementary
Timeline
Server
Snooze A.M eatery
04.2024 - Current
Waitress
Serranos Cocina & Cantina
08.2022 - 06.2024
Barista
Cadilejas Cafe and Bakery
07.2016 - 04.2019
High School Diploma -
Santa Veronica De Milan
Certificate in Pastry and Bakery classes
Certificate in Barista, Latte Art and Coffee Taster
Certificate in Cake and Pastries Decoration
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